Customer Service Human Resources
Resume:
Monique Phillips
PO Box ****
Chino Hills, CA 91709
***********@*****.***
Objective Seeking a position within a company that can appreciate someone
who is dedicated, team-oriented, and multifaceted. I am an
excellent communicator with proven track record. I believe I can
"Deliver" in any organization. I possess relevant organizational
and social skills and have work experience in reputable
institutions.
Skills & I am currently the Senior HR/Benefits Assistant. I Manage a
Experience variety of departmental projects within the Human Resources
Benefits team. Advanced knowledge of office procedures and
general office equipment, I am also fluent in the following tools.
People Soft 8.9, Microsoft Office, AS400 6.0, Omni, PLCS &
Clarify, Data Express, Pc Net, Access, Excel, Outlook 2007,
Windows, ADP Payroll and strong analytical, organizational and
communication skills
Apr 2007 to Present Fox Entertainment, INC Century
City, CA
Senior HR/Benefits Assistant
Assists in the development, implementation, administration and
communication of employee benefit plan and enroll team members in
company benefit programs.
Work independently, as well as in a team environment, and exercise
good judgment with excellent follow-through.
Ability to set priorities, meet deadlines and manage multiple
projects in a fast-paced, changing environment.
Conduct various human resources related compliance audits and lead
the company compliance with all existing governmental and labor
legal and government reporting requirements with solid
understanding of Federal and
California State employment-related laws.
Assists managers and supervisors in the progressive discipline
system of the company and monitor the implementation of a
performance improvement process with non-performing employees.
Coordinate with benefit providers/vendors to ensure appropriate
ongoing administration of all benefit programs and assist team
members to resolve benefit claim issues.
Assist with the standard recruiting and hiring practices and
procedures necessary to recruit and hire a superior workforce
along with interviewing potential candidates to streamline the
interview and hiring process for managers.
Manages employee communication and feedback through such avenues
as company meetings, suggestion programs, employee satisfaction
surveys, newsletters, employee focus groups, one-on-one meetings,
and Intranet use.
Apr 2006 to 2007 TruSource a Division of Union Bank of Ca. N.A.
Costa Mesa, Ca
Employee Benefits Specialist II
Respond daily to employee requests. Address issues directly and in
a positive, can-do manner within the scope of the policies and
procedures established by company.
Experience in preparing and reviewing qualified retirement plan
documents, amendments, corporate resolutions, and administrative
forms.
Strong research and analytical skills and superior organizational
skills.
Knowledge of Laws and Regulations.
Responsible for performing record keeping functions, posting
transaction and maintaining accurate data across multiple
applications.
During the 401K and Pension processes I was required to complete
research and resolve questionable items, missing information or
out of balance problems.
Posted data into record keeping system, entries include loan
insurance, distributions, fees, contributions, loan payments,
rollovers and fund transfers
2004-2006 Automatic Data Processing Inc. Buena Park, Ca
PC Representative/Client Service Representative
Provide Excellent Customer Service
Provide first level product and service support to Easy Pay and
Tele-data clients regarding payroll, accounting, tax filing,
money-movement and other related ADP services in both an inbound
and outbound call center environment.
Research and resolves money movement issues through the use of
TOPS and available resources and adheres to
ADP policies and procedures in an effort to minimize financial
risk to ADP.
Receive and promptly resolves client inquiries concerning payroll,
accounting, tax filing and delivery questions.
Reruns payrolls and reports as needed to ensure 100% payroll
accuracy.
Education 2008-2009 Cal State Dominguez Hills
Human Resource Management Certification -Completion on 6/09
Contact this candidate