Customer Service Human Resources

SANDGENNIE EVANS

**** ***** ***** *****

Fredericksburg, VA 22408

Email: **********@*****.***

Cell: 904-***-****

Objective To obtain a position as a Human Resource Assistant

Summary 9/1992- 7/2008: U. S. Navy provide broad-based HR

Tier 1 servicing in various HR disciplines including:

Health, Welfare, and Retiree Benefits; Payroll;

Employee Relations. Skilled communicator orally and

written with proven administration expertise. Unique

blend of managerial and hands-on customer service

experience acquired over a career with the U. S.

Navy. knowledgeable in all facets of HR management,

including staffing, safety, operational risk

management, career counseling, retention/lateral

conversion, benefits, training, pay, and legal

issues. Update job knowledge by records management,

office procedures, communication skills,

computational, mail processing managerial

instruction, interpersonal, employability training,

accounts receivable, accounts payable, banking

procedures, inventory control, auditing.

Work experience

Manage human resource operations by selecting,

orienting, training, coaching, counseling, and

disciplining staff; planning, monitoring, appraising,

and reviewing staff job contributions; determine

production, productivity, quality, and customer

service strategies, design systems for mission

accomplishment; accumulate resources resolve

problems; implement change. Develop organization

strategies by identifying and researching human

resource issues; contribute information, analysis,

and recommendations organization strategic thinking

and direction; establish human resources objectives

in line with U. S. Navy and DoD organization,

department accountabilities, including talent

acquisition staffing, employment process, entitlement

compensation, health and welfare benefits, training

development, records management, safety and health,

succession planning, employee relations and

retention, EEO compliance, data entry, availability

and change of and shore based Naval billets. Guide

staff actions by researching developing, writing,

updating policies procedures. Use computer based

models (Windows word, XP, Excel) to determine the

proper accession, retention, advancement opportunity

and fiscal year end strength numbers; variances of

military pay developing action plans; measuring and

analyzing results; initiating. Coordinate special

personnel evaluations; serve as liaison with command

representatives and Department of Defense agencies on

issues of personnel retention, emergency personnel

issues and mission goals.

Concorde Career Institute, Jacksonville, Fl

Patient Care Technican Diploma

Education Pahokee High School, Pahokee, Fl High School

Diploma

Accreditations

and EEO and Affirmative Action (HRCI/PHR), Personal

Licenses Financial Management, Human Resource Development

(HRCI/PHR), Occupational Health and Safety

(HRCI/PHR), Human Resources Planning and Analysis

Reference Available Upon Request

Contact this candidate