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Customer Service Manager

Location:
Pooler, GA, 31322
Posted:
May 05, 2010

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Resume:

Seth Friday

Current Address:

** ****** ***** ******

Pooler, GA 31322

912-***-****

abmvni@r.postjobfree.com

Education: Georgia Southern University Statesboro, GA

Class of 2001

B.B.A. Logistics and Intermodal Transportation

B.B.A. Computer and Information Systems

Work

Experience: Ocean Link, LLC / Savannah, GA

01-09 - Present Operations / Customer Service Manager

. Manage customer service representatives and warehouse

supervisors daily progress

. Ensure that existing customers as well as new customers

inventory data is tracked properly as well as invoicing

is set up correctly for accounting system as well as

prompt payment

. Put policies and procedures in place to streamline

paperwork and documentation

04/08 - 01/09 Worldwide ISCS, Savannah Port Services / Savannah, GA

Warehouse Manager

. Handled day to day operations by managing a crew of

supervisors and employees

. Monitored container drayage eliminating demurrge and per

diem charges

. Oversaw implementation of new warehouse management

system - Red Prairie

Port City Logistics / Savannah, GA

09/07 - 04/08 Warehouse Manager

. Management of warehouse accounts along with 3 warehouse

supervisors and 13 forklift operators

. Primary contact for customers to schedule freight in or

out of the Port of Savannah as well as inbound and

outbound freight regionally

. Maintain inventory accuracy through cycle counts and

inventory management system

05/05 - 09/07 Gypsum Express / Savannah, GA

Revenue 2006 $10

Million

Terminal Manager

. Managed all day to day operations along with 80 drivers,

3 driver managers, a load planner, and a night manager

. Oversaw on-site shop operations as well as 3 shop

employees

. Maintained customer relationships while optimizing

capacity and freight allocation

. Certified the accuracy of revenue reports, monthly P&L

statements, and rate structures for all customers

06/02 - 04/05 JB Hunt Transport Gambro Renal Products DCS /

Daytona Beach, FL Revenue 2004 $6.5 Million

Backhaul Manager

. Explored all possible transportation options to ensure

that inbound product and equipment was returned to

Florida while keeping the customer's cost at the lowest

level

. Worked with freight forwarders, building relationships

so they knew the customer's operation thus filling the

account specific trucks with appropriate freight

. Offset the customer's cost of return to Florida 45%

Logistics Engineer

. Implementation of billing and payroll database that is

exclusive to the customers needs as well as a unique

tool used to allocate mileage cost to the appropriated

cost accounts

. Analysis work that cut customer cost without loss of

revenue for the carrier

. Provided all necessary research for transportation

contract negotiations and pricing for 2003

. Managed, maintained, and developed data over three

locations for the account:

Daytona Beach, FL Lewisberry, PA Hayward,

CA

9/01 - 5/02 JB Hunt Transport Office Depot DCS / Atlanta, GA

Revenue 2001 $2.5 Million

Project Supervisor

. Managed 20 local drivers and trucks

. Carried out safety training to decrease company

liability

. Management of payroll and billing bringing the number

one cost of driver payroll down 3.5%

Skills: Red Prairie WMS Visual Basics

COBOL Java

AS/400 Operations QMF Tracker WMS

SQL



Contact this candidate