Customer Service Manager

Location:

Posted:

May 05, 2010

Linton Malcolm

West Palm Beach

Fl 33415

* ***** ********** ******* **** desktop computers, laptops, installations,

hardware, printer repairs, and ups repairs

Skills and knowledge

DELL Certified in Portables, Desktop, Servers, Printers

Experience in installing and troubleshooting Hardware and Software Problems

Windows98/XP/Vista

Experience in Power ware UPS, Epson Printers, HP Printers

Training (DSCE Tech ID # 425328)

Dell Panama - Printer training for DSPs (Dell Service Providers) by

invitation only

Working Experience

First Point Service Center (Technical Manager) 2000-2007 -Jamaica

Authorized Service Center for Dell, HP, Epson, Powerware

Dell Duties Included

V Collecting Service calls from dispatcher

V Picking Parts from DHL Courier Depot

V Routing Call as assigned by customer availability

V Replacing Parts and educating customer,while providing high level of

customer service to customer

V Run systems diagnostics to make sure all areas are passed if not

report corrective findings to Dell

V Closed Call with customer by signing off on docs

V Updating Dispatcher on call if closed or parts needed

V Returning Defective Parts to DHL Depot

. Dell Certifications can be provided by logging in to

profile

. Knowledge of West Palm Areas

. Posses a Garmin GPS

. Reliable vehicle