Customer Service Sales

Summary of qualifications:

Identify problems and recommend solutions, manage multiple tasks and adapt

to a changing environment with ease, deliver resolutions

Implement new processes to better execute progress of job flows to better

serve clients

Experience interfacing with marketing and executive teams, bridging

internal and external organizations to partner while completing multi-

layered projects

Participate in individual and team sales presentations, utilizing good

communication and analytical skills

Prepare bids for RFQ's / RFP's - private and municipal bids

Compile results from analyzing and researching materials for customize

projects

Coordinate meetings and special events; coordinate travel itinerary for

offsite events

Collaborated and develop corporate identity and marketing materials

Ability to quickly learn and apply skills for new software packages as

required

Work Experience

Regional Customer Service Rep

June- 2008 - Present

Coca-Cola North America, Chino Hills, CA

via Spherion Staffing, Ontario, CA

. Focus on key customers within the region; which includes

administration of service level agreements. Resolve customer

deductions and process documents associated with customer distribution

related deductions, working with finance, transportation and warehouse

teams.

Provide input to production scheduling teams regarding forecasted

customer requirements, participate on matters pertaining to service

goals & objectives.

Work with customers and broker to make recommendations relative to

order fulfillment capability impacted by product or transportation

availability. Closely monitor information systems to understand real

time product availability.

Account Management

11/2005 - May 2008 Evolution Printing

Packaging Design, Corona, CA

Develop and maintain current and new customer relationships, sales

Coordinate all business, technical and creative aspects of projects,

respond to RFP

Select sourcing and managing of outside vendors; provide status

reports and present to management

. Developing and implementing business marketing strategy

. Participate in diversity development programs with the NMBDC

Executive Administrative Assistant /Sales

1/2004 - 10/2005

Ricco Printing, Santa Fe Springs, CA

. Manage inside and outside sales with major corporations and various

municipalities, manage RFP.

. Coordinate projects using multiple vendors, using superb written and

verbal communication skills to ensure that all projects are completed on

time.

. Supervise projects with employees from multiple departments to meet

deadlines in a timely manner.

. Work with management on sales and marketing projects. Book all travel

arrangements for management.

Buyer/Service Rep

12/2000 - 3/2003

Consolidated Design West, Anaheim, CA

. Customer service and sale support for outside sales personnel

. Purchasing of printed goods, offset, flexo and screen printing, folding

cartons, pop and corrugated. Negotiate pricing with vendors and maintain

vendor relationships.

. Resolve billing and customer service issues.

Sr. Purchasing Agent

1/2000 - 5/2000 Universal Forms Labels

and Systems, Santa Ana, CA

. Facilitate purchasing materials for offset printing presses, roll and

sheet paper, pressroom and art department supplies.

. Project annual budgets for purchasing expenditures of vendor bids.

. Schedule and allocate materials for all jobs that are produced in house.

. Work with sales personnel on solving printing problems with rejected

jobs.

Purchasing Manager

11/1993 - 1/2000

BFP Print Communications, Orange, CA

Purchasing Manager, BFP Print Communications employed from - December 1988

to May 1992, returned November 1993 to January 2000.

. Prepare RFQ's to purchase all paper stock for business forms, commercial

printing, and direct mail projects. Purchase equipment, pre-press

supplies, bindery supplies, janitorial supplies, and office supplies.

. Conduct annual request for bids for required raw material for operation

. Managed perpetual inventory system from point of purchase to production

scheduling of inventory. Analyze pressmen production reports

. Supervise monthly physical count of inventories valued over a million

dollars.

Purchasing Agent

5/1992 - 11/1993 VGC

Corporation (now LDR), Orange, CA

. Purchased graphic art supplies for the printing industry. Established

customer contract pricing and stocking agreements with vendors.

. Supported customer service representatives

.

Education

Cal State University of Fullerton, Fullerton, CA

Graduated December 2009

B.A. Communications - Major: Photocommunications

Minor in Business Administration

Skills

Computer - Microsoft Office Programs - Word, Excel, Outlook, Access, Power

Point,

SAP, MAS 90, QuickBooks Pro

Technical - Adobe CS3/ CS4: Indesign, Illustrator, Photoshop, Dreamweaver,

Photography

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