Levi E. Stubbs

*** ****** ****** ? Colfax, LA *1417-1034 ? 318-***-**** (home) (318) 542-

**** (cell)

Email: abmvlk@r.postjobfree.com

OBJECTIVE

To secure a position utilizing qualifications, experience, and education in

the area of computer support.

SUMMARY OF QUALIFICATIONS

. Highly proficient on Apple/Mac, Compaq, Dell, Gateway, Hewlett-

Packard, IBM, and Packard-Bell computers: hardware and software

applications installation and troubleshooting: Microsoft Office

Suite, WordPerfect Suite, Desktop Publishing, SAP R/3, Windows

Operating systems: 3.1, '95, '98, 2000, ME, NT, XP, Vista, UNIX, C++,

JIMS (Justice Information Management System), electronic Federal and

State tax programs, corporate accounting, dBASE, spreadsheet, and word

processing programs, internet browsers, computer and telephone

networks; website database administration, cellular telephone

activation and billing systems, information cross-referencing system

setting up, data input, and implementation and DVD/CDR burning.

. Experienced in team leading and supervising call center, office

clerical, production, retail sales, and technical personnel; hiring,

monitoring, performance evaluations, and training.

. Experienced in setting up, operating, and troubleshooting personal and

networked computer hardware and software, copiers faxes, records

management equipment, PBX's, switchboards, and telephone networks.

. Skilled in functioning as a workflow coordinator.

. Able to verify microimage filming, scanning accuracy and quality, and

assigning archival indexes.

. Entering and certifying corporate and court records.

. Thorough knowledge of researching federal & state tax laws.

. More than 25 years of sales, service, & supply liaison experience.

. Constantly used typing speed: 55wpm/10 key: 8000 sph.

PROFESSIONAL EXPERIENCE

Computer And Tax Consultant

Self-employed; Colfax, LA 71417

. Assist clients in the preparation, filing, and recapture of federal

and state personal and business tax returns, research tax laws, advise

of filing strategies. Build, install hardware and software, and

troubleshoot personal computers.

Office Systems Team Leader/Supervisor

Centralized Showing Service; Houston, TX 77082

. Team lead and supervised 40 call center representatives, monitored and

provided performance evaluations, troubleshooted and maintained

computer and telephone networks, maintained computer and website

client database, assisted real estate agents and property sellers to

establish viewing appointment of properties.

Computer Help Desk Representative

Convergys Corporation; Houston, TX 77002

. Assisted call center customers install and troubleshoot company

specific software over the telephone, recalled customers to verify

installation success.

Seasonal Tax Preparer/Office Systems Assistant

Jackson-Hewitt Tax Service; Houston, TX 77036; Alexandria, LA 71301;

Minneapolis, MN 55413

. Assisted clients in the preparation, filing, and recapture of federal

and state personal tax returns, researched tax laws, advised of filing

strategies, trained other preparers.

EDUCATION

Louisiana Technical College; Alexandria, LA 71307; Associates in Office

Occupations and Accounting

Minneapolis Community College; Minneapolis, MN 55403; Business Management

and Marketing.

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