Customer Service Manager

Kristy L. Kusnery

**** ********* ******

Rochester, MI 48307

Email: *************@*******.***

Cellular: 586-***-****

OBJECTIVE

To obtain a long-term position with responsibilities that will effectively

utilize my communication, leadership, and organizational skills.

EDUCATION

? Bachelor of Business Administration (BBA) U of M, Flint, MI -

December 2005

Concentration: Marketing

PROFESSIONAL EXPERIENCE

SECRETARY

Feb. 2009 - Feb. 2010

PATIENT FIRST - Berea, OH

. Prepare and manage correspondence, reports and

documents

. Set up and maintain filing systems

. Answer telephone, screen and direct calls on a multi-

line system

. Take and relay messages

. General administrative and clerical support

. Data entry for existing and new clients

SALES MANAGER

August 2007 - Feb. 2009

MACY'S - Waterford, MI

. Strong communication and interpersonal skills

. Performed administrative and office support

activities

. Answering phone calls dealing with customer concerns

. Develop associates' ability to effectively handle

customer service issues

. Develop selling team by delegating responsibilities

and tasks

. Provide associates feedback on performance strengths

and areas of development

ASST. MANAGER

July 2006 - July 2007

ALDO - Troy, MI

. Sold product line to meet weekly budgets

. Scheduling and timekeeping of employees

. Interviewed, hired, and recruited potential employees

. Establishing presentations on selling plans to make

budget

. Customer service, visual marketing, and supervising

of employees

BARTENDER

Apr. 2000 - Apr. 2006

RAIN FOREST CAF - Auburn Hills, MI

. Developed marketing sales tactics to promote higher

revenue

. Helped establish new sales as well as maintained

current clientele

. Trained new employees to meet corporate standard

COMPUTER SKILLS

MS Excel MS Power Point MS Access MS Word Internet

Explorer

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