Customer Service Testing
Resume:
Princy Mathew
Email:*******.******@*****.***
Contact number: 215-***-****
Postal Address:
Philadelphia
PA 19111
Profile Summary
* ***** ** ***** ********** as a Software Tester in Tata Consultancy Services.
•
Worked in Electronic Data Systems (EDS) as a Technical Support for 6 months.
•
Certified Software Tester as cleared ISTQB examination.
•
Completed Bachelor of Engineering in Electronics.
•
Good communication and Interpersonal Skills.
•
Expertise in the SDLC phases of software life cycle along with hands on experience in
•
Manual Testing.
Project Summary
Worked on DCF Letters Testing, Single desktop system, Debt Restructure testing (Web based
system) & credit system for collection.
Retail Private Label (RPL) Duration 14 months
Company TCS
Role: Senior Tester
Description: This project includes the testing of customer service software for retail private label. This is
a product for calling division for credit card services. This system has rules set for regions, accordingly
testing is divided. I have involved in testing this software for North American region. This system is directly
connected to collection department.
Responsibility: Involved in preparing and executing test cases & bug reporting using Quality Centre.
Extensive work experience in Regression Testing, Functional testing & User Interface Testing.
Page 1 of 3
Confidential
DCF Letter testing Duration 12 months
Company TCS
Role: Senior Tester
Description: This project includes the testing of letters send to customers regarding their payment
details. It is a type of content testing in English and Spanish language.
Responsibility:Involved in preparing and executing test cases & bug reporting using Quality Centre.
Extensive work experience in Regression Testing, Functional testing & User Interface Testing.
Intelligence workstation system (IWS) Duration 10 months
Company CGSL
Role: Tester
Description: This project includes the testing of customer service software.This is a product for calling
division for credit card services. This system has rules set for regions, accordingly testing is divided. I
have involved in testing this software for North American region. This system is directly connected to
collection department.
Responsibility: Key member of the team involved in Manual testing. I am involved in preparing and
executing test cases & bug reporting using Quality Centre. Extensive work experience in Regression Testing,
Functional testing & User Interface Testing. Mentoring and conducting training sessions for new recruits.
Key areas and strengths
Good knowledge and experience in the Software testing methodologies.
Profound knowledge of the SDLC and STLC process for project execution.
Hands on experience in Functional Testing with UAT and Regression Testing
Having good knowledge of Test Management Tools like Quality Center .
Experience in writing Test Cases,execution and Logging defects. .
Technical Skills
Sr.No Platform Skills
1. Operating System Windows 98/2000/2003/XP,Vista
2. Automation Tools Quality Centre
3. Languages C, C++, VB6, VB NET
4. Web Technologies HTML, Basic knowledge of .NET,basic knowledge of SQL.
5 Certification ISTQB
Page 3 of 3
Confidential
Contact this candidate