Sales Customer Service

Negah N. Shokri

**** ******** **** #*****. ***** Church, VA 22041 . 571-***-****

Email: ***********@*****.***

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Objective Seeking a position as a valued member of your Human Resources

department that leverages my skills in managing and coordinating

employees, energy and talent for identifying superior job

candidates, as well as my superior customer service skills.

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Employment

Sunrise Senior Living - Tysons Corner, VA 2009-

Current

Senior Anaylst

. Research, analyze and resolve questions regarding benefits

including but not limited to medical, dental, vision, life,

disability, COBRA, 401K, leave plans and flexible spending

accounts; provide support for national field offices.

. Brought over companies new recruiting system, Taleo.

. Trained community HR managers on proper recruiting questions to

ask

. Traveled to various communities around the state and assisted

in the training of the new system

. Lead on trouble shooting any Taleo related issues

. Served as a lead, in creating documents, trainings and various

assignments regarding Taleo and its On Boarding project

. Serve as liaison for primary benefit vendor supplying &

reviewing enrollment data on a case-by-case basis.

. Entry and correction of benefit & compensation data into HRIS

system.

. Helped company transition to out source of ADP

. Trained all new employees on PeopleSoft and HR/ben-admin

programs

. Finalized employees refunds and deductions

. Coordinated employee leave plans this included ensuring proper

money refunds as well as deductions for employees cost of

benefits

. Various duties dealing with benefits and employment daily as

assigned

Oblon Spivak McClelland Maier & Neustuet 2008-2009

HR Benefits and Events Coordinator/Back up Payroll

. Head of the benefits team the key point of contact for all new

employees

. Entered all new hires, department changes, title changes and

promotions into HR/P system

. Met daily with Executive Director on monthly bill totals and

new benefits plans

. Manage and administered all company benefits plans and employee

benefits policies. Prepare and/or review benefits documentation

such as original and amended plan texts, benefits agreements,

and insurance policy certificates.

. One of six people apart of the conversion team for switching

our system from HR/P to Ulti-pro

. Administered the company's Medical, Dental, 401(k) plan, Short

/Long Term Disability, FMLA, Flexible Spending Accounts, COBRA,

Life Insurance, Tuition Reimbursement, Worker's Compensation,

Unemployment Insurance, and Employee Assistance Program.

Prepared summary plan descriptions for all Partners

. Completed all monthly incoming firm bills as well as all

discrepancies on bills

. Processed payroll through our ADP system for over 500 employees

as well as completing manual checks

. Set up time sheets as well as ran numerous reports through E-

Time and HR/P

. Completed and followed through on all workers comp claims

through our carrier the Hartford

. Team lead during open enrollment handled changes of benefits

for all employees

. Completed monthly company census reports for various insurance

companies as well as our brokers

. Worked and organized all firm events

. Completed employees yearly salaries

. Advised management and employees on eligibility, provisions and

other matters regarding benefits.

Nordstrom - Dulles, VA 2005-2008

Department Manager/Visual Merchandiser

. Department manager in charge of six sales employees which I pre-

screened, interviewed and hired

. Coordinate amendments to the benefits and compensation packages

including yearly salary increase for direct and indirect

employees

. Generated offer letters

. Interviewed all applicants

. Effectively lead and resolved complaints and unemployment

issues

. Met daily with sales team to review historical department sales

figures, delegate sales goals and track their performance

against other sales teams in the region

. Provided training for all sales employees on topics such as

diversity training, sexual harassment issues, proper use of

register, handling customer complaints

. Interacted daily with customers and developed superb customer

service skills due to handling of customer complaints, special

requests and issues that may have arisen with my sales team

. Meet daily with department managers to review department floor

plans such as correct fixture placements, ADA approved drive

isles and correct lighting of individual departments

. Integral part of design and layout team for all special events

at Nordstrom, duties included coordinating and dressing of 50+

models, organizing the seating arrangements for a guest list of

400+, as well as stage set-up and overall appearance

Quick Signs - Woodbridge, VA 2003-2005

Executive HR Assistant/Recruiting Coordinator

. Managed the recruitment process from screening to selection and

induction; Duties included recruitment strategy, background

screening, interviewing and new hire orientation.

. Interviewed and processed all new hire information

. Primary contact for benefit concerns, educating employees on

benefits offered, assisting with individual concerns and vendor

inquiries.

. Established training programs for staff in regard to all

aspects of workplace performance and professional development.

. Responsible for compiling, analyzing & reporting all on

employment, benefit, and billing figures; providing

. Develop recruiting strategies for exempt and non-exempt

personnel, and temporary employees; process employment visas;

conduct new-employee orientations.

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Software All Microsoft programs such as Access, Excel, Word, Outlook

and PowerPoint, Windows XP, Adobe, Notepad, Media, PeopleSoft, HR/P, ADP,

Taleo, EV4

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Education & Training

NOVA., Course related work in Human Relations and Business

2004-2007

Diversity Training Nordstrom 2007

Sexual Harassment Training Nordstrom 2007

Budget planning Quick Signs

2006

Recruitment training seminar Quick Signs 2006

Employment background screening Quick Signs 2006

Payroll Training

Oblon Spivak 2008

Recruiting System Training Taleo

Sunrise 2009

Training of newly hired employees seminar

Sunrise 2009

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Languages Fluent in Farsi and English.

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KEYWORDS: Human Resource Associate, Human Resource Assistant, Human

Resource Generalist, Recruiting, Administrative Assistant, Human Resources,

HR, Human Resource Manager, HR benefits specialist, Benefits analyst,

Benefits.

Contact this candidate