Customer Service Engineer
Resume:
To whom it may concern,
Due to the decline in the economy, I have been laid-off from General
Motors. During the time I was laid-off, I have earned an Associates Degree
in the field of Computer Networking - Specialist at Louisiana Technical
College - Bossier City Campus, and a Comp TIA A+ Certification.
As a recent graduate, my professional job experience is necessarily
limited. However, I believe that you will find, and previous employers will
verify, that I exhibit intelligence, common sense, initiative, maturity,
and stability. I consider myself to be a hard worker and to have a strong
work ethic, therefore I am eager to make a positive contribution to your
organization.
I am therefore respectfully requesting a personal interview. I feel
confident that a frank, in-person discussion will determine if a compatible
environment exists for a future relationship. I would welcome this
opportunity and assure you that this would be time well spent. In advance,
I thank you for your consideration and look forward to meeting with you in
the near future.
Based on the criteria you listed, I believe I am an excellent
candidate for this position. Please accept the enclosed resume as my
application for the position. Thank you for your time.
Respectfully,
Kenneth Blackmore
Kenneth Blackmore 318-***-****
142 Lakewood Road, Waskom, TX 75692 **********@*****.***
Objective:
Analytical self-starter with excellent problem-solving skills and a
strong orientation in customer service/satisfaction seeking
network/computer support or administration position where my experience,
proven skills and superior work ethic will add value.
Technical Profile:
Knowledge of PC setup and installation, as well as various peripherals,
data entry, and file updating.
Strong networking background includes network/system troubleshooting and
repair, software and hardware installation and configuration.
Working knowledge of subnetting logistics and implementing a network.
Working knowledge of routers and switches, Cisco trained.
Technical Skills:
Networking: LAN/WAN, TCP/IP, Ethernet (10/100/1000), IPX/SPX, NetBEUI,
DHCP, DNS, T1/T3, fiber optics, SMTP.
Applications: MS Exchange, MS Office, Microsoft Word, Microsoft Outlook,
Microsoft Excel, Microsoft PowerPoint, Norton Ghost, Partition Magic,
Trend Micro antivirus and other anti-virus software. Adobe CS3,
Microsoft FrontPage, various firewalls, Remote Access System.
Operating Systems: MS-DOS, Windows 98/NT/2000/XP/Windows7, Windows
Server 2003/2008, Linux Redhat, Linux Ubuntu.
Hardware: PC/Server assembly and repair, tape backup drives, switches,
routers, hubs, firewalls, peripherals, T1/WAN 56K circuits.
Work History:
General Motors, Shreveport, LA
Jun 2008-Aug 3, 2009
Truck Door Assembler
Responsible for inspecting, aligning and performing minor body
modifications.
Louisiana Technical College, December 2008 -
December 2009
Internship with the schools Network Administrator
Installed/setup routers and switches.
Setup computer labs: including installing/upgrading computers and
printers, running Cat 5 network cable and installing RJ-45 network
connectors.
Setup domains in computer labs with active directory with Windows Server
2003 and installed software through ftp.
Used Remote Desktop to resolve issues in the network.
Learned how to monitor and limit network traffic through Linux Debian
software.
Was on call to diagnose and troubleshoot networking and technical
problems.
Helped change the regions phone system from analog to digital VoIP.
Assembled computers or swapped out defective parts to correct the
problem.
Guide Corporation, Monroe, LA
1999-2008
Machine Attendant
Serviced and maintained the assembly equipment.
Logged the inventory of the parts produced on the assembly line.
Calibrated the robots on the assembly line using a computer terminal.
AutoZone, Monroe, LA
1994-1999
CSR (Customer Service Representative)
Responsible for sales and performing inventory of automotive parts.
Gained excellent customer service skills working with the public.
Military History:
US Army National Guard, Wisconsin/Louisiana
1993-1998
US Army, Kentucky/Louisiana/Texas
1991-1993
Specialist 19K(Armor Crewman)
Honorable Discharge
Instilled in me the ability to work as a team member and the readiness
to accept a challenge and face the unknown.
Earned various awards for excellent service.
Education/Training:
A+ Certification
Microsoft Office Specialist Certification
Network + Certification - (in progress).
Cisco Certified Network Associate - CCNA (in progress).
Microsoft Certified Systems Engineer - (in progress).
Louisiana Technical College, Delta Ouachita Campus, West Monroe, LA
Courses included CCNA, IT Essentials, Web Design, Networking
Technologies and Customer Service.
Louisiana Technical College, Shreveport - Bossier Campus, Shreveport, LA
AAS in ICT/Computer Networking Specialist
Courses included CCNA, MCSE, and Programming.
References:
Glenn Deas - Instructor at Louisiana Technical College, West Monroe, LA
Allison Gault - Business Head at Louisiana Technical College, West
Monroe, LA
Ron Riley - Instructor at Louisiana Technical College, Bossier City, LA
Contact this candidate