Manager Customer Service

JAY S. AMICK

**W*** Plainview Drive, Naperville, IL 60564

Phone: 630-***-**** Email: ********@***.***

Pricing Manager with a proven track record of using technical and financial skills to secure and maintain

profitable business in the fast paced transportation environment. Excels in investigating and negotiating to

improve the bottom line. Possessing excellent analytical and organizational skills providing a high degree of

data integrity and business acumen.

PROFESSIONAL EXPERIENCE

Wheels-Clipper Exxpress, Woodridge, IL. 2000-2009

An asset based transportation provider with over $60 million in annual sales specializing in intermodal

and brokerage services. Handling business for Fortune 500 companies such as Alcoa, Constellation Brands,

Hershey, and Ryder System among others. They also offer a fleet of 600 refrigerated trailers moving via rail.

PRICING & ADMINISTRATION MANAGER

• Negotiated rail and trucking costs on both bids and daily business. Due to my vendor relationships I

was successful in securing business and achieving an average margin of $110 per shipment.

• Managed all facets of comprehensive multi-lane corporate bids for volumes in excess of 50,000 loads

per year. The corporations included Unilever, Pinnacle Foods, and Ryder System among others. Due

to my expertise we were awarded significant business on all bids presented.

• Managed all pricing concerns for accounts comprising over 60% of the company’s business. This

totaled over $30 million in annual sales. Due in part to my organizational and analytical skills I was

able to manage this business in a profitable and effective manner.

• Designed and implemented a template to be used for customer rate quotations. The use of this form

significantly reduced billing errors and accounts receivable issues.

• Developed processes to capture all pricing details on bids and daily pricing. Due to the organized

manner that the data was stored we insured the efficient handling of shipments by all pricing

managers and customer service personnel.

Express Systems Intermodal Incorporated, Lisle, IL 1997-2000

A division of Orient Overseas Container Lines (OOCL) providing intermodal transportation for international

and domestic containerized freight. Also serves OOCL in the repositioning of international containers and the

inland movement of international shipments.

PRICING MANAGER

• Efficiently managed the pricing database. This included all ramp to ramp, pier to ramp, and ramp to

pier costs for domestic and international movements. Customers were able to access this information

directly to facilitate their rail billing. This made accuracy imperative.

• Administered and analyzed system reports to verify data integrity and individual customer quotations.

Thus minimizing errors, maintaining margin levels and assuring routing accuracy.

• Developed strong working relationships with railroads and carriers. These relationships allowed me

to secure advantageous pricing on regular business and on those occasions where special

consideration in price and service levels are required.

Alliance Shippers Incorporate, Orland Park, IL 1996-1997

An asset based provider of global logistics and transportation services via rail, highway, ocean and air.

Alliance is one of the original intermodal companies in the U.S. now handling over 600,000 loads per year.

PRICING MANAGER

• Worked with customer service to resolve service failures by researching and implementing service

and equipment options. These actions increased customer satisfaction and business retention.

• Made joint calls on customers with account managers to better understanding their needs. This

resulted in providing a more comprehensive package of pricing and service.

• Managed all facets of intermodal and truckload bids through analysis, organization, computer tools,

negotiations, presentation, and follow-up. This allowed me to offer a complete bid, on time.

American President Distribution Services, Oakbrook Terrace, IL 1988-1996

A division of American President Lines. Prior to their sale in 1996, APDS was the second largest

IMC providing intermodal and highway transportation in the U.S. In additional to our domestic customers, we

provided inland transportation services and container repositioning for American President Lines.

SENIOR PRICING MANAGER 1993-1996

• Concentrated on large bid packages and national account pricing

• Participated on a Quality Team concerning margin improvement, resulting in a 25% increase on average

margins

• Led a Quality Team addressing service recovery issues, resulting in average savings of $45,000 per month

REGIONAL PRICING MANAGER 1993-1993

• Effectively managed a department of eight pricing managers during a period of office consolidations.

We were able to maintain the new business and grow our volume overall.

• Maintained moral and productivity during a period of reconstruction and consolidation

• Responsible for all routing and rating for business totaling 40,000 loads annually

• Administered bid activity and large scale pricing projects.

PRICING MANAGER 1988-1993

• Managed bids and day-to-day pricing requests. Received very satisfied or completely satisfied on all

customer satisfaction surveys

• Participated on a Quality Team responsible for reducing outstanding receivables from $4.3 million to

$2.5 million in two months.

• Formulated carrier reports to maximize negotiation effectiveness. These reports facilitated the

analysis of volume, lane use, costs, equipment, and dwell time as tools in rate negotiations.

EDUCATION

Masters Business Administration; Lake Forest Graduate School of Business, Lake Forest, IL

Bachelors of Science, Logistics/Marketing, University of Missouri, Columbia, MO

Contact this candidate