Project Manager Sales

James Sambrook

*** ****** ****

Trumbull, CT ****1

Residence 203-***-**** Work 212-***-**** Cell 203-***-****

*****.********@*********-**.***

SUMMARY

?Over twenty years of combined experience in various aspects of

strategic and tactical planning, information technology management, project

management. ? 9 years of experience in the Financial Services Industry.

?Apply solid technical and people skills to consistently achieve business

objectives, working toward increased efficiency and improved productivity.

?Proven record of building partnerships between all stakeholders

functioning as the liaison between IT and business management on all

levels. Broad range of responsibilities including project management,

production support management and business interface for mission critical

applications. ?Excellent communication skills.

PROFESSIONAL EXPERIENCE

Allianz Global Investors LLC

(formerly PIMCO Funds Distributors LLC)

2000 - present

Vice President Information Systems/U.S. Business Continuity & Availability

Highest ranking systems executive responsible for all aspects of

technology for Allianz Global Investors LLC, one of the largest retail

mutual fund companies in the U.S. These responsibilities included: working

with the senior management to develop strategic and tactical plans;

developing an IT road map and measurement system; implementing innovative

information systems; providing remote mobility to 70 external wholesalers,

making IT purchasing decisions. Achieved a 90% "Completely Satisfied"

annual Technology Satisfaction survey rating within the Retail global

organization. Additional accomplishments include:

. Managed an IT budget of over $2.5 million

. Responsible for coordination of technology needs for multiple

affiliated Allianz group companies, and other Global IT departments.

. Managed the implementation of a wireless CRM application integrated

with the firm's FundSpace CRM using mWholesaler from Pyxis Mobile.

Worked with the national sales managers successfully delivering a

comprehensive dashboard view of territory information to Blackberry

connected devices, increasing the company's competitiveness by

allowing instant data access for sales personnel in the field.

. Business Continuity Planning Team Leader providing direction with

respect to identifying and implementing recovery systems to ensure

proper business resumption in a disaster scenario.

. Project Manager as primary IT department interface for Front Office

initiatives. Facilitated interaction between development team and

business, vendors, infrastructure, networking and system operators

groups throughout all phases of development life cycle.

. Responsible for all aspects of facility management, overseeing the

design and construction of new office space.

. Manager responsible for supervising the technical staff, training of

end users and making on-site hardware and software design changes to

meet business needs.

. Implemented Best Practices for software development, including version

control and standardization of technologies.

. Drove business process reengineering with respect to Sarbanes Oxley

404, working with internal audit to ensure proper change control

management.

. Outstanding motivator and builder of technology staff, working well in

both team and individual assignments.

. Reorganized support model by establishing escalation hierarchy, IT

response processes and unified user notification guidelines.

. Executed governance model for business requests, which ensured proper

prioritization for business strategy.

. Managed conversion of Sales Reporting System from crystal reports to

Microsoft report server.

. Managed users' training sessions for new processes and application

functionality.

. Exceptional ability in project design and management with excellent

organizational and supervisory skills.

Allianz Global

September 1998 - January 2000

Manager, Information Technology

As Manager of the Information Technology Department,

responsibilities included building the technology environment from the

ground-up. The build-out of the environment included: creation of a

centralized telecommunication equipment and computer room; design and

implementation of an Ethernet switched network; standardizing on the

TCP/IP protocol suite; establishing a T-1 connection to the Internet

and transfer agent systems; configuring primary DNS services for

pimcoadvisors.com; establishing wide-area connections (i.e.; frame

relay and DS-3.) to business partners; implementing an Avaya Definity

phone switch; implementing an Avaya Intuity Audix voice mail system;

implementing DHCP for business workstations; establishing a call-

center; implementing new business applications; implementing a

helpdesk service; developing computing standards; establishing

security standards and policies; managing contract negotiations; and

ensuring software license compliance.

BDT Computer

Senior Network/ Systems Engineer

As a senior network engineer, responsibilities included providing pre-

sales and post-sales network services and support for over 50 corporate and

field office networks, installing and maintaining network devices, server

hardware, operating systems, and network printers.

TECHNOLOGIES

Enterprise Software Systems: Internet and Intranet Website Systems

(Microsoft, E-Mail System (Exchange2K), Financial Services CRM System

(FundSpace by SalesPage Technologies), Blackberry Enterprise System,

mWholesaler (Pyxis Mobile), IT Helpdesk System (Heat & SDK), E-Mail Spam

Filter (Black Spider), E-Mail retention System (KVS Vault), Altiris, WSUS,

McAfee protection pilot, Symantic (Veritas) Backup Exec, Websence.

Database Software: Microsoft SQL Server, FileMaker Pro.

Hardware Systems: Cisco Products (i.e.; Catalyst Switches, Routers) NetApp

Storage Solutions, Compaq/HP Products (i.e.; Blade Servers, Workstations

and Laptops).

Call Center Systems: Avaya Definity (Phone System), Avaya Audix (Voice Mail

System), Avaya CMS Call Management System (Inbound Call Tracking), ECAS

call accounting (Outbound Call Tracking).

Telecommunication Providers: AT&T, Sprint, SNET/SBC, Verizon, Cingular, T-

Mobile.

EDUCATION

ASEE Computer Science,

Connecticut School of Electronics, New Haven, CT

ASSOCIATIONS / CERTIFICATIONS

o SalesPage Technologies Client Advisory Board Member

o Network Professionals Association Member

o Association of Contingency planners Member

o ICI Investment Company Institute Technology Committee

Member

o OPEX Associate (Operational Excellence)

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