Sales Customer Service

Cristina Pulido-Lopez

********.***********@*****.***

**** **** ***** *****, ***** Lakes, FL 33014

(Home) 825-4971 (Cell) 305-***-****

SUMMARY OF SKILLS

Experienced, dynamic, goal-oriented administrative

professional to multiple higher

level management executives

Demonstrated time management, problem solving, and decision

making skills with the ability to prioritize and organize

operations for optimal results

Solid communication skills, both verbal and written, with a

strong command of the English language

Accurately performed challenging tasks requiring attention

to detail and exceptional analytical abilities

Committed to superior customer service

Knowledge in recruitment, training, and scheduling of

employees

Extensive training and experience in retail sales management

Proficiency in computer programs; Microsoft Excel, Microsoft

Word, Microsoft PowerPoint, Outlook, Adobe Acrobat, Quark

Express, and some knowledge of Adobe Photoshop, QuickBooks,

Microsoft Access and Lotus Notes

ADMINISTRATIVE EXPERIENCE

Oct 2005-Mar Sr. Administrative Assistant, New Vista Properties,

2010 Miami Lakes, FL

Responsible for all company marketing, accounting, and all

general office needs, including all printer, copier, and

office maintenance issues

Directed incoming calls and solved customer service related

issues involving payment questions, refinancing requests,

loan inquiries, and property tax inquiries

Processed all loan payments, loan payoffs, and all other

receivables

Revised receivables Excel spreadsheet, analyzed all entries

monthly, and balanced spreadsheet quarterly for accounting

department

Proofed and edited all financial statements on a quarterly

and yearly basis

Accelerated the completion of all accounting mailings

including; payment statements, delinquent notices, and

property taxes

Researched, drafted and submitted all official county

records including; satisfaction of mortgages, quitclaim

deeds, and warranty deeds

Created PowerPoint presentations and company sales and

promotional flyers

Maintained and continually updated customer database for

accuracy

Facilitated all domestic and international sales sources

with marketing supplies

Assisted Sr. Vice President in production and traffic

management of marketing materials, ad copy, proof reading,

printer estimates, print work, recruiting of new vendors and

managed all direct mailings to customers

Entrusted by company President with all letter/memo writing

and proofing

Feb 2003-Oct Inside Sales Administrator, Simrad Marine

2005 Electronics, Dania Beach, FL

Served as the right-hand of National Sales and Marketing

Director in all projects, sales meetings, travel

arrangements, PowerPoint presentations, approval of sales

orders, and relaying of communications company wide, and all

administrative tasks

Gathered presentation data through extensive research for

company Present

Supported 6 regional sales managers remotely, at seminars,

and at boat shows

Coordinated and participated in technical regional seminars

Made hotel reservations and dinner arrangements for all

functions

Created and maintained price books and mass dealer database

Assumed responsibility and streamlined all office management

duties

Worked with IT department remotely in finding solutions for

any server issues

Assisted CFO in sending dealer applications, contracts and

credit applications

Resolved any pending issues for shipping, accounting, and

human resources departments at the corporate office

Tracked equipment for all trade shows and improved and

provided

materials for shows such as product literature, price books,

and dealer lists

Cristina Pulido-Lopez

********.***********@*****.***

7421 Twin Sabal Drive Miami Lakes, FL 33014

(Home) 825-4971 (Cell) 305-***-****

ADMINISTRATIVE EXPERIENCE

July 2000-Feb Administrative Consultant, Rankin and Associates,

2003 Plantation, FL

Handled all incoming and outgoing calls

Maintained media log and direct mail data bases

Expedited all direct mailings

Created a filing system of past client files and

correspondence

Assisted and organized company president with all

administrative tasks

Provided traffic management of all advertisement and

materials

Oct 2000-Nov Administrative Assistant, Power and Motoryacht

2002 Magazine, Ft. Lauderdale, FL

Screened all incoming calls for sales department

Was responsible for monthly closing procedures and

advertisement deadlines

Mailed tear sheets, media kits, and laminates to existing

clients

SALES EXPERIENCE

Aug 1997- Aug Second Assistant Manager, Warner Bros. Studio Stores,

1999 Hialeah, FL

Increased floor sales and assisted customers in selecting

purchases

Designed innovative table displays to increase customer

traffic in store

Planned and supervised stockroom organization and delegated

to staff accordingly

Created weekly schedules for staff of 21 or more

Trained and recruited employees

Stimulated and tracked store sales for 3.2 million dollar

business

Responsible for daily register counts, safe count and

deposits

Nov 1996-Aug Consultant, Assistant Sales Manager, Bath & Body

1997 Works, Hialeah, FL

Awarded consultant of the month for entire south district

Recruited sales associates and trained them in product

knowledge and sales techniques

Tracked and stimulated store sales

Received extensive training in all bath and body product

lines

Maintained client log for all upcoming sales and products

Was in charge of daily register counts, safe count and

deposits

Sep 1993-Oct Manager in Training, The Limited, Hialeah, FL

1996

Ranked as part of the "Top Five" sales managers and

assistant sales managers for the district in overall store

sales

Pushed floor sales and assisted customers in selecting

purchases

Creatively merchandised product and window displays

Was in charge of daily register counts, safe count and

deposits

EDUCATION

2010 BA Environmental Studies, in progress, Ashford

University, online

1999 AA Psychology, Miami-Dade Community College, Miami,

FL

1993 High School Diploma, Monsignor Pace High School,

Miami, FL

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