Manager Management

STEVEN HILL

**** ***** ***** ****

Columbus, GA *1907

910-***-**** Cell

******.*****@**.****.***

************@*****.***

OBJECTIVE

Recruiting, Operations Management, Human Resource Development, Public

Relations

SUMMARY OF QUALIFICATIONS

MANAGED OPERATIONS CENTERS / EXPANSION PROGRAMS that emphasized leadership

/ management development, elite train-the-trainer program advancement, and

the creation / launch of marketing strategies / campaigns that strengthened

the present organization and ensured promise of success of future

organizations. Active Top Secret Clearance available. Selected

accomplishments include:

Recruiting Mastery of full life cycle recruiting methods, internet

sourcing, applicant-tracking systems (ATS) and social media.

Recruited, examined, selected and placed employees; Performed

job analysis, workforce planning and analysis and advises

management in identifying, attracting, and retaining a high-

quality and diverse workforce that is capable of accomplishing

the organization's mission

Operations Managed daily operations of Regional Centers that supported

several Recruiting Offices globally in processing up to 5000

applications annually for a highly challenging training program

that graduated and employed the "best of the best."

Production Improved production up to 286% compared to any previous fiscal

production period in every organization under management

control.

Strategic Utilized Statistical Analysis expertise to successfully plan

the transition of an organization of

Planning hundreds to an organization of thousands.

Marketing Selected to lead global marketing campaign for the only

recruiting company that was recognized for technical

proficiency. For instance, created Marketing Analysis,

Recruiting Models, and Automated Leads Distribution; recognized

as the "Top Trainer" for the database.

Financial Linked $2.2 million annual budget to program market analysis to

obtain the funds that would increase operational / recruiting

effectiveness significantly.

Security Initiated, prescreened and sent forward to the appropriate

agencies thousands of security questionnaires on potential Army

enlistees utilizing EPSQ and eQIP security software for final

adjudication of security clearances.

Core Visionary Leader, Global Thinker, Promoter, Strategic Planner,

Developer, Manager, Recruiter

Competencies Public Speaker, Communicator, Educator, Trainer, Coach,

Team Builder, Collaborator, Motivator

Goal-Oriented, Persuasive, Analytical, Independent, Outgoing,

Energetic, Personable, Ethical

EMPLOYMENT OVERVIEW

Operations Manager / Train-the-Trainer / Managing Director / Recruiter,

U.S. ARMY, 11/1996 - 03/2010

EXPERTLY DIRECTED ALL OPERATIONS, TRAINING, RECRUITING AND SECURITY actions

in support of promoting and recruiting for initial enlistments and further

in-service career development programs like the Special Forces program,

best known as the Green Berets.

Supervised and trained in the areas of leadership / staff development,

prospecting, interviewing and processing new recruiters and retraining

experienced recruiters / trainers. Demonstrated expertise in human

STEVEN HILL

relations, resource management, market analysis, recruiting, equal

opportunity, drug and alcohol, staffing, candidate security prescreening

and employee retention.

Developed criteria for candidate training programs: determined applicant

qualifications; wrote job descriptions, interview guidelines, testing,

and enrollment procedures; created progress-tracking procedures, and

planned certification and graduation exercises; prescreened candidate

background for security purposes.

Designed/launched promotional campaigns: for example, established a

network of strategic partners / agencies to support recruiting efforts,

distributed pre-approved media/print advertising, and made presentations

at community / government / military organizations.

Created and developed systems to better manage challenges such as

improving the most extensive market demographic data maintained anywhere

compared to equal sized organizations; streamlining the complicated

waiver system to process hundreds of medical, moral and administrative

waivers timely and accurately; and collaborated with two vital

organizations in the rewriting of all in-service recruiting regulations.

Led programs that consistently exceeded performance standards 125% to

200% repeatedly in a unit that geographically spanned the globe.

Planned / coordinated recruiting centers that had worldwide reach such as

setting up the very first Recruiting Operation Center in Kuwait and

implemented major recruiting campaigns over 100 installations located

throughout the Army worldwide.

Recruiting success examples further include: recruiting 135 candidates

within only two weeks as the first member of the company elite Strike

Recruiting Team; recruiting a total of 200 in less than a year, doubling

the production over any other previous fiscal year, and achieving 112% of

all assigned projects.

EDUCATION

COLUMBIA SOUTHERN UNIVERSITY, Orange Beach, AL

Master of Business Administration, E-Commerce & Technology, 03/2010, GPA

3.91, Magna Cum Laude

Bachelor of Science, Business Administration (BSBA), 06/2005, GPA 3.93,

Magna Cum Laude

Certified Human Resource Manager, 05/2008

RECOGNITIONS/AWARDS

Glen E. Morrell Recruiter Ring, Highest Award, 2003; Recruiter Ring, 2nd

Highest Award, 2001; 3rd Sapphire, 3rd Highest Award, 1999; 2nd Sapphire,

4th Highest Award, 1999; 1st Sapphire, 5th Highest Award, 1998; Gold

Recruiting Badge, 6th Highest Award, 1998; Meritorious Service Medal, 2009;

Army Commendation Medal, 5 (2008, 2007, 2002, 1997, 1995); Army Achievement

Medal, 8 (2008, 2004, 2000, 1998, 1997, 1995, 1993, 1992); Good Conduct

Medal, 6 (2008, 2005, 2002, 1999, 1996, 1993); Humanitarian Service Medal,

1995; National Defense Service Medal, 2 (2001, 1995); Iraqi Campaign Medal,

2008; Global War on Terrorism Expeditionary

Medal, 2001; Korean Defense Service Medal, 2003; Overseas Ribbon, 2 (2003,

1993); NCO Education System Award, 3 (2003, 1997, 1993); Army Superior Unit

Award (2-2006, 2000); Joint Meritorious Unit Award, 1995

TRAINING / COMPUTERS

Lean Six Sigma Yellow Belt, 2008; Information Assurance Awareness, 2009;

Composite Risk Management Basic, 2008; Alternative Dispute Resolution,

2008; Government Purchase Card Refresher Training, 2006; Army Center

Substance Abuse Program, 01/2005; Travel Regulations for Uniformed

Personnel, 07/2005; Recruiting Advanced Noncommissioned Officer, Phase 2,

2003; Personally Identifiable Information, 2003; Airborne, 2002; People

Management Skills that Work, Ziglar Training Systems, 2001; Station

Commander Course (Recruiter/Retention), 1999; Retention NCO, 1998 to 1999;

Basic Noncommissioned Officer Course, 1997; Basic Recruiter Course, 1996;

Technical Transportation of Hazardous Material, 1995; Introduction to

Defense Reutilization & Marketing Systems Course, 1995; Primary Leadership

Development Course, 1993, Highly Proficient in Microsoft Office Suite

(Word, Excel, PowerPoint, Outlook, Publisher), Adobe Acrobat, and numerous

in-house software programs

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