Customer Service Manager
Resume:
Resume
Management Professional
Todd A. Jones
Todd A. Jones
***********@*****.***
Willard, Ohio 44890
PROFILE
Transportation professional with extensive management
background in rail, warehouse, and trucking, retail, and
customer based industries. Proficient in employee
evaluation, training, education and safety as well as
general human resource responsibilities. Extremely
business savvy, dedicated to providing excellence in
service and exceeding professional goals. Great
personality, seek opportunities to go above and beyond and
work well in team environments.
DOT Compliance Manager Akzo Nobel Paints LLC.
Safety, Health, and Environmental
Strongsville, Ohio.
02/2009-Present
. HSE Department (Supply Chain and Logistics).
. Manage CDL Driver Compliance (125 Drivers)
. Retail Stores Support (462 Stores, Training,
Customer Service, Delivery, Service)
. Product Evaluation
. Performance Evaluation
. Direct interface with Logistics Department
. Plan DOT and Driver Training programs (PowerPoint
and Knowbase).
. Manage company product and delivery compliance
. DOT/IMDG/IATA/OSHA Certified
. DOT/RCRA Certified Trainer
. HSE Safety Training Planning and Implementation
Todd A. Jones 2
Adjunct English Instructor North Central
State College
Mansfield, OH
5/2006-01/09
. Responsible for student evaluation and
correspondences
. Coordinated visual, audio, and physiological
learning methods
. Instructed workshops and program content to
students
. Maintained 90% course completion and success rate
. Participated in department organization and
evaluation meetings
. Proctored Final Examinations and tutored students
in need
. Blackboard, Microsoft Word, Office, PowerPoint,
Jenzabar
Writing Center Consultant
Ohio State University
Mansfield, OH
07/2004-05/2006
. Responsible for all front desk duties including
answering of phones, scheduling of appointments
and verifying student appointments.
. Instructed students in improving the writing
process
. Presented Workshop on Composition and Student
Writing
. Microsoft Word, PowerPoint, WordPerfect, Excel,
Publisher, Photoshop, and work with scanners
Operations Manager USF Holland Inc.,
Mansfield, OH
10/2003-07/2004
. Managed (50 Dock Door) LTL cross dock terminal
operation
. Educated drivers and dockworkers on safety,
OSHA, and DOT regulations.
. Responsible for manpower analysis, overtime,
downtime.
Todd A. Jones 3
. Direct Customer Service Interaction
. Functioned as Night Shift Terminal Manager
. Assisted with clerical and dispatch duties
. Responsible for efficient, safe warehousing
operation
. Union work environment
Terminal Trainmaster CSX
Transportation,
Willard, OH
10/1998-10/2003
. Supervised multiple craft direct reports in
Union work environment
. OSHA, DOT, and FRA compliance trainer
. Safety Team Leader and safety plan advocate
. Performed efficiency, safety, and performance
evaluation
. General on site human resource functions
. Supervisory and Customer Service Training
. Hazmat and Derailment Training
. Company officer in charge of major car
switching operation.
Signalman/Operator ABC Rail Inc.,
Verona, Wisconsin
04/1996-10/1998
. Tested in accords with Canadian national Signal
manual
. Cable, Rail, Tie, Switch and signal
installations
. OSHA and FRA safety certification
Warehouse Supervisor Midwest
Industries Inc.,
Willard, OH
12/1989-04/1996
. Shipping Department Leader (Peak Season)
. Receiving Department Leader (Off Season).
Todd A. Jones 4
. High volume lawn and garden equipment
distribution
. Bar coding and weight scale operations
. Mechanized product conveyor product warehousing
and loading system
. CANBAN product picking and delivery methods
. OSHA trainer, chemical spill certified
. Employee evaluation, training and testing.
. Forklift certified/trainer
EDUCATION
Master's of Humanities Tiffin
University, Tiffin, OH
Bachelor's of Arts in English The Ohio State
University
Undergraduate Ashland University
1989-1991
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CORE SKILLS
Transportation
Management
Rail Industry
LTL trucking
Warehousing
Distribution
Safety Focused
Time Management
Extremely Organized
Goal Oriented
OSHA Certified
DOT Certified
DOT/RCRA Trainer
DuPont Safety
FRA Regulations
Supervisory Training
Customer Service
Union Environments
Retail Stores
Contact this candidate