Customer Service Sales

Jarel L. Dismuke

**** *. ***** ***** ********* #: 309-***-****

Peoria, Il 61614 E-mail:abmvew@r.postjobfree.com

OBJECTIVE: TO OBTAIN A CAREER OPPORTUNITY IN THE FIELD OF INFORMATION

SYSTEMS, WHERE MY TECHNICAL EXPERTISE AND INTERPERSONAL SKILLS CAN BE

UTILIZED IN AN ENVIRONMENT THAT PROMOTES TEAMWORK, PROFESSIONAL GROWTH AND

OPPORTUNITY FOR ADVANCEMENT.

SUMMARY: SOLUTIONS-FOCUSED, TEAM ORIENTED TECHNICAL PROFESSIONAL WITH BROAD-

BASED EXPERIENCE AND HANDS-ON KNOWLEDGE OF COMPUTER HARDWARE AND SOFTWARE,

INCLUDING INSTALLATION, PROGRAMMING, WEB, CONFIGURATION, MANAGEMENT,

TROUBLESHOOTING, AND SUPPORT. PROVEN ABILITY TO SUCCESSFULLY ANALYZE

ORGANIZATION/CLIENT TECHNICAL NEEDS AND INITIATIVES, IDENTIFY DEFICIENCIES

AND POTENTIAL OPPORTUNITIES, AND DEVELOP INNOVATIVE SOLUTIONS FOR

INCREASING RELIABILITY AND IMPROVING PRODUCTIVITY. EXCEPTIONAL

COMMUNICATION AND INTERPERSONAL SKILLS.

Education: Illinois State University, Normal, IL

Bachelor of Science, Information Systems, Graduation, May 2007

Illinois Central College, East Peoria, IL

Associates Degree, Computer Science, with Business emphasis,

Graduation June 2005

Richwoods High School, Peoria, IL

Diploma, Computer Science Curriculum, Graduation May 2003

Technical knowledge:

Application: Microsoft Access, Microsoft Word, Microsoft

PowerPoint, Microsoft Excel

Microsoft SQL Server, Microsoft FrontPage, Microsoft Visio,

Microsoft Project, Microsoft Visual Studio

Macromedia Dreamweaver, Macromedia Flash, Macromedia Fireworks,

Adobe Photoshop, EpicCare Ambulatory

Web: Asp.net, PHP, XSLT, JavaScript, CSS, Vbscript, XML, HTML

Database: Oracle 10g, MySQL, MS-Access, JCL, MS-SQL-server, DB2,

COBOL

Programming: Visual Basic, C++, C#, Vbscript, COBOL, JCL, SQL,

Oracle 10g, DB2, JavaScript

ASP, XML, HTML, PHP, CSS, RSS

Work Experience:

01/09 - Current OSF HEALTH CARE CORPORATE, Peoria, IL

Application Systems Programmer

Maintain user database of eligible users of the electronic

medical record system Epic. Provides client support of

EpicCare Ambulatory for all OSF Medical Group employees from

regions in Peoria, Rockford, and Bloomington. Implements

EpicCare Ambulatory software package to new offices updating

to EpicCare Ambulatory.

. EpicCare Ambulatory certification

. Voluntary works overtime and A.M. hours for system updates.

. Coordinates with other departments and determines system

impact and requirements.

. Maintains excellent customer service.

. Effectively communicates system updates and changes to

technical and non-technical audiences.

Jarel L. Dismuke Page 2 Page 2

7/07-10/08 Progressive Impressions International, Bloomington, IL

Programmer

Develop client databases, using SQL, HTML, XML and C# for

client marketing campaigns. Integrate connectivity between

the client's website and databases for interaction, so that

the client could manage and order marketing materials.

Provide expertise and knowledge to other business units to

educate employees, ensure the company remains profitable and

maintain and/or increase client satisfaction.

. Received numerous employee recognition awards for outstanding performance

above and beyond the job requirements.

. Write several stored procedures and create crystal reports.

. Automated over 90% of projects that streamlined processes

and increased productivity.

. Completed more projects in 1st quarter of the year previous

year.

. Increased work efficiency by 90%.

. Voluntarily work overtime to ensure error free project

functionality, which project deadlines are met and project

budgets are not exceeded.

. Worked several positions: Variable Solutions, Project

Manager, Data Programmer, Lead Data Programmer

8/05 - 7/07 Market Source/Hewlett & Packard, Normal, IL

Sales Representative

Provided high-level technical knowledge on HP products for

various clients, including Best Buy, Circuit City & Office

Depot. Provided consultation clients on the product

functionality that impacts customer product selection and

overall sales. Maintained outstanding customer service that

enabled higher margin of sales and revenue.

. Highest sales and profit margin in territory.

. Voted as providing the "Best Service" on customer survey for

all store locations.

. Managed several employees within my district

Special

Interests:

. Building & repairing computers

. Establishing home networks

. Website Development

. Learn interworking of business functionality

References: Available upon request

Contact this candidate