Customer Service Administrative Assistant

Skills: Type ** WPM, Microsoft Word, Microsoft Excel, Microsoft Power

Point, Microsoft Exchange, Internet Savvy, and Spanish

Qualifications: Self-starter with proven ability to work well

independently, or as part of a team, personable, articulate, resourceful,

detailed self-starter, impeccable sense for confidentiality, strong sense

of time management, discipline and responsibility

Work Experience:

6/04 - 2/10 Verizon Wireless - Business Sales Coordinator

Responsibilities include; Customer Retention: Respond to requests from

field sales staff, and customers for information i.e.; price plan analysis

and customer information while providing administrative and sales support,

i.e.; proposals, marketing information, handling customer service issues,

problem solving and follow-up on customer service issues; provide and

coordinate customer training, education, and support regarding wireless

phones, accessories and services. Attend trade shows and customer on-sites

as required. Order Processing; process all appropriate documentation for

new orders, renewals while ensuring all policies and procedures are met

with regard to sales activations. Also, maintained inventory for office

equipment, and supplies, setup and coordinate meetings and conference room

reservations, sign for and distribute UPS/Fed Ex packages.

02/01 - 6/04 Classic Westchester - Administrative Assistant

Responsibilities included; Calendar management, scheduled and coordinated

meetings, interviews, appointments, and prepared expense reports for

account executives. Coordinated with various staff meetings, international

travel and lodging arrangements, and screened telephone calls. Also,

coordinated with various staff, the operational support activities of the

team, served as a liaison between departments in the resolution of day-to-

day administrative and operational issues. Received and logged customer

complaints, shipped damaged samples to France for testing, shipped

samples/company literature to new leads as requested by project managers,

and registered project managers to conferences.

6/99 - 02/01 Choice Temps, Inc. - Administrative Assistant

Responsibilities included; Calendar management, scheduled and coordinated

meetings, interviews, appointments, and prepared expense reports for

various departments i.e. Strategic Marketing, International Human

Resources, and Enterprise Account Management. Coordinated with various

staff; meetings, international travel and lodging arrangements, and

screened telephone calls. Also, coordinated with various staff, the

operational support activities of the team, served as a liaison between

departments in the resolution of day-to-day administrative and operational

issues. Scheduled; potential employee interviews, new hire physicals, and

orientations. Also, assisted in new employee relocations, and office set-

up i.e.; badges, computer equipment, voicemail, furniture etc.

4/96 - 6/99 Elcom Services Group - Jr. Sales Administrative

Assistant/Office Administrator

Responsibilities included; Event planning; coordinated special events and

projects. Maintained vendor contact list, seminar registrations, generated

return merchandise authorization for unwanted products. Order processing,

sourced constrained products, and provided customer service as needed.

Also, maintained inventory for office equipment, and supplies, sign for and

distribute UPS/Fed Ex packages, and handled all facilities issues.

Education: Currently enrolled at Concordia College

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