Quality Assurance Engineer
Resume:
LAUREN FINE
*******@*****.***
Objective A program management position building and improving online
services through utilization and analysis of social computing
Education University of Michigan Ann Arbor, MI December 2009
B.S in Informatics - Social Computing, School of Literature Science &
the Arts
Skills
. Operating Systems: Windows
. Applications: Microsoft Office Suite: Excel (Pivot Tables),
Word, Outlook, PowerPoint, Publisher InfoPath, Visio, Project
. Languages: C++, Python, HTML, CSS, basic SQL
. Development Environments: Visual Studio
. Web Design Programs: Expression Web
. Social Networks: LinkedIn, Facebook, Twitter
. User Research & Usability Methods: Personas & Scenarios,
Competitive Analysis, Heuristic Evaluation, Card Sorting,
Usability Testing.
. Servers: Microsoft Office SharePoint Server (MOSS) 2007 & 2010
. Metrics/Reporting: Google Analytics
Related Experience
Microsoft Corporation Redmond, WA May
2009 - August 2009
Operations Program Manager (OPM) Intern
. Set up and presented Data Garage, a capacity planning tool, for
Office Live
. Generated weekly, monthly and quarterly reports for OPMs using
Data Garage
. Ran an analysis of Office Live Workspace to show
underutilization of servers
. Maintained GFS Change calendar and Office Live SharePoint site
. Wrote Project Charters to outline background, objectives and
success criteria of projects
Microsoft Corporation Redmond, WA May
2008 - August 2008
Operations Engineer (OE) Intern
. Decreased outages by implementing a project plan for new
password update process
. Standardized the update process so that it could be handed off
to vendors
. Scripted a server audit tool to ensure accuracy of server lists
during password updates
. Redesigned the password update template to reflect the new
process and to incorporate Octopus, the new password update tool
Additional Experience
University of Michigan Ann Arbor, MI
December 2008 - December 2009
Undergraduate Social Computing Recruiting Assistant
. Integrated and oversaw marketing efforts through the Social
Computing blog
. Maintained Informatics Twitter account and Facebook fan page as
part of marketing efforts
. Led information sessions to promote Social Computing
concentration
. Conducted office hours for prospective Social Computing students
to ask questions
Maryhaven Center of Hope Port Jefferson, NY
June 2007 - August 2007
Quality Assurance-Intern
. Compiled and updated information of individuals using MS Excel
and Word
. Completed accident reports
. Assisted with secretarial duties by answering phones and doing
data entry
. Screened potential employees over the phone
Grover Home Headquarters Patchogue, NY
June 2005 - September 2006
Summer Associate-Intern
. Data entry using MS Excel
. Organized weekly staff meetings
. Followed up with leads and arranged meetings between salesmen
and customers
. Used pivot tables to analyze commission run sheets of salesmen
in MS Excel
Relevant Coursework
. Evaluation of Systems and Services
o Focuses on the development cycle of products and methods
used throughout the evaluation process.
o Methods include personas and scenarios, competitive
analysis, observation, surveys, interviews, data analysis,
heuristic evaluation, usability testing and task analysis.
. Models of Social Information Processing
o Focuses on how social groups form, interact, and change as
well as the technical structures of social networks.
o Studies how information flows and is used in multi-person
settings.
. Design of Complex Web Sites
o A hands-on approach to building websites using HTML, CSS,
and AJAX, Python and Google App Engine.
. Data Structures and Algorithms
o Several programming assignments in C++ focusing on the use
of various data structures.
o An introduction to greedy algorithms
Leadership Activities
. Girls in Electrical Engineering and Computer Science - gEECS is
a student organization aimed at bringing academic and social
support to women in Electrical Engineering and Computer Science
o Executive Board Member
. Planned, organized and advertised events, including
corporate dinners and information sessions, monthly
luncheons, and social events.
. Alpha Phi Omega - APO is a national co-ed service fraternity
o Communications Chair
. Wrote articles for the APO monthly newsletter, A La
Mode
. Participated in creating APO yearbook, Pi Filling
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