SOFTWARE/OS

*. Specialize in Microsoft Products, with very strong background in

Exchange, Outlook, & Active Directory

1. Specialize in Virus & Spam support, utilizing multiple methods of

protection

2. Ever-growing knowledge of Windows Power shell 1.x

3. Support of Exchange Server 5.5, 2000, 2003, & 2007 in a Clustered

environment

4. Support of Blackberry Enterprise Server 3.x - 4.x & Microsoft Active

Sync

5. Support of Right Fax Enterprise server 8.x - 9.x

6. Support of Windows Server NT, 2000, 2003 & 2003 R2, 2008

7. Support of Windows 95, XP, Vista, & Windows 7 (RC)

8. Work related & other personal experience with many different software

applications

9. Considerable amount of IT troubleshooting experience from Servers to

Desktops & associated Hardware

10. Support of HP-Unix & Linux

11. Support of Oracle Collaboration Suite

12. Assist in support of Veritas Netbackup at remote locations & home

office attached to SAN.

HARDWARE

13. Extremely knowledge of Servers, Personal Computers & their peripherals

14. Compaq & HP Server Support

15. Assisted with Installation & support of EMC SANs & HBA's

16. Multiple brands of Personal computers, Laptops & their peripherals

17. Build & maintain personal computers on the side for family and friends

18. Considerable amount of experience with Computer hardware

troubleshooting

19. IronPort C10, C60 & C650

EXPERIENCE

August 2007 - Current

DeForest Area Fire & EMS, DeForest, WI

Volunteer EMT / Firefighter

. Provide Emergency Medical Service for Citizens of the surrounding

Areas

. Participate in weekly Drills

. Document all information on Patient Contacts & Care

August 2007 - August 2009

STATE OF WISCONSIN, Madison, WI

Department of Administration

Enterprise E-Mail & Lead Blackberry (BES) Administrator

20. Successful Consolidation of most State of Wisconsin Executive branch

agencies to a single Complex Messaging system comprising of approx

48,000 user mailboxes

21. Email Administration, maintenance & reporting for 50,000 user Multi-

Agency Messaging system with (30) 2007 & (14) 2003 Exchange servers in

a complex clustered environment

22. Primary Blackberry Enterprise Server 4.x support for 600+ users across

multiple agencies & Active Sync

23. System monitoring for Exchange 2003 & 2007 & Messaging systems

24. 24x7 on-call responsibilities for 40+ Servers in a multi-domain, Multi-

Exchange environment

25. Support of messaging system using Exchange Management Shell (Power

Shell & Scripting)

26. Migration from Exchange (5.5, 2000, 2003), Oracle Collaboration

Suite, & GroupWise to Exchange 2007

27. Delegated Administration testing for Exchange 2007 Agency

Administrators

28. Outlook & Outlook Web Client testing & integration

29. Support of Outlook & Outlook Web Client (OWA & Outlook Anywhere)

30. Assist with Migration Testing, Planning, & Rollout (Migration)

31. Technical Documentation (Admin, Security & User Guides, FAQ's)

32. Advanced Level Technical Support for Multiple Agencies for anything

relating to messaging

33. Troubleshooting connectivity problems between multiple locations &

external sources

34. Assist with layout & design of Test, Development & Production

Messaging Systems

35. Right Fax administration & integration with Enterprise message system

36. Layout, Design & Implementation of Enterprise Fax System

37. Support IronPort Anti-Spam/Virus Gateways C10's, C60's & a C650

April 2007 - August 2007

UW Colleges & Extension, Madison, WI

Division of Information Technology Services

Network Administrator

E-mail Administrator

. Lead Network/E-mail administrator for new Enterprise Architecture

. Administer 25,000 users over multiple Institutions & divisions

. Support of Windows 2003 Server & Active Directory

. Support of Exchange 2003 Cluster

. Support & Implementation of SharePoint Portal Server

. Support of Multiple clients connecting to Exchange 2003

. Support of legacy Linux based messaging system until full migration

. Support of NAS

March 2006 - April 2007

STATE OF WISCONSIN, Madison, WI

Department of Administration

Enterprise E-Mail Administrator

38. Member of Team Consolidating to a Enterprise Messaging Suite

running Exchange Server 2007

39. Email Administration for 40,000 user Multi-Agency Messaging system

40. Migration from Exchange (5.5, 2000, 2003), OCS, & GroupWise to

Exchange 2007

41. Outlook & Outlook Web Client testing & integration

42. Support of Outlook & Outlook Web Client

43. Assist with Migration Testing, Planning, & Rollout (Migration)

44. Technical Documentation (Admin Guide, Security Guide, Users Guide,

FAQ's)

45. Advanced Level Technical Support for Multiple Agencies for anything

relating to messaging

46. Troubleshooting connectivity problems between multiple locations &

external sources

47. Assist with layout & design of Test, Development & Production

Messaging Systems

48. Right Fax administration & integration with Enterprise message

system

49. Layout, Design & Implementation of Enterprise Fax System

50. Support IronPort Anti-Spam/Virus Gateways C10's & C60s

51. Assist with layout, design & research of Ironport appliances

52. Assist with support of Messaging system Hardware & Software

53. Administration of Enterprise Message system (Reporting, Monitoring

& Maintenance)

April 1996 - March 2006

STATE OF WISCONSIN, Madison, WI

Department of Workforce Development

E-Mail Administrator / Client Server Support / Lead Worker

54. Assistant Technical Lead for consolidation of Enterprise Multi-

platform E-mail services to Oracle Collaboration Suite for 40,000

user Multi-Agency Messaging system

55. Lead Outlook & Web Client testing & integration to Oracle

Collaboration Suite

56. Technical lead for the Oracle Collaboration Suite testing

57. Technical Lead for Migration from Exchange 5.5 to Exchange 2000

58. Lead worker / Technical Lead & Administrator for 3000 user MS

Exchange Environment

59. Network Administrator for 100+ Windows Servers (Nt4, 2000 & 2003)

60. Lead Server Administrator for McAfee EPO deployment to 3000+

Desktops & 100+ servers

January - August 1998

TDS-CS, Madison, WI

Associate Technical Support Specialist

. Provide Support for Windows NT 3.51, NT 4.0, & Windows 95, MS

Exchange 4.0, MS Office 95 & 97, MS SMS, NT RAS Servers, MS Internet

Explorer, Visio, MS FrontPage, Reflection & many other programs

June 1995 - April 1996

SOFTMART, Madison, WI

Software Engineer / Mentor / Escalation Team

61. Contracted by Microsoft Support services to provide product support

for Windows 95

62. 2nd level support Mentor, for Windows 95, specializing in disk

compression, setup, communications and networking

63. 3rd Level Escalation team member, providing solutions to unresolved

issues from the internal 2nd level teams.

Computer EXPERIENCE

64. Troubleshooting TCP/IP connectivity problems

65. Implementation & Support of Exchange in a Multi Server SAN environment

66. Provide Advanced Level Technical Support for MS Exchange (5.5 - 2007)

67. Provide Advanced Level Technical Support for Outlook (97, 98, 2000,

2003 & 2007)

68. Administer, support & maintain a large multi-tier Exchange

Organization

69. Create, edit & maintain user accounts, public folders, & Groups with

Active Directory

70. Support Problems with MS Exchange Servers (Backups, restores, crashes,

Failures)

71. Maintain & diagnose problems with message routing

72. Create, edit & maintain user accounts within Oracle Collaboration

Suite

73. Telephone support of 40,000 + Customers

AD / NT

74. Provide Hardware & Software Support for 100+ Windows 2003 / 2000 / NT

servers & starting on 2008

75. Provide Technical Support for the AD, NT, Exchange & SMS Environments

76. Member of a team that upgraded & implemented Active Directory

77. Assist in the development, testing & implementation of Production

Microsoft Active Directory (AD)

78. Build, Install, Maintain & Replace hardware & Software for Compaq / HP

rack mount & standard servers

79. Research & test new technologies, along with update staff on changes &

improvements

80. Testing & Implementation of Patches & upgrades to servers

81. Provide Technical Support for Windows 2003/2000/NT, Windows 95,

Microsoft Office, & most other State applications

82. Provided support for System Management Server 2.0

Virus & Spam support

83. Lead server support role for McAfee EPO 3.x & virus scanning software

for our agency

84. Implementation of McAfee EPO & Virus scanning software

85. Implementation & Support of Trend Micro ScanMail Virus scanning

software for our messaging system

86. Implementation & Support of SurfControl Spam filtering software

Other

87. Support of Blackberry Server, Service & Devices & Microsoft Active

Sync Server, Service & Devices

88. 24x7 Support of 100+ Windows NT - 2003 Servers

89. Support of Right fax integration with Exchange

90. Working with a Enterprise problem tracking & change management system

91. Build and Support Compaq servers, replacing damaged hardware,

installing new firmware revisions

Accomplishments

92. Microsoft MCP

93. Excellent problem solver. I have the ability to come up with creative

ways of solving problems in many instances.

94. Perform Consulting on the side (WC)

95. Build & Support PC's for customers

96. Member of (SRG) Secondary Response Team for Windows 95 Launch Team.

97. A Member of the Mentor Team, & Escalation Team for Windows 95' Launch

Team.

98. Lead worker for Messaging Team in a Large IT shop.

99. Assistant Technical Lead for Statewide Email Consolidation Team.

100. Rollout of Large Enterprise Exchange 2003 & 2007 Messaging System

101. Technical Lead for Migration from Exchange 5.5 to Exchange 2000.

102. Research, Implementation & role out of Outlook 2000 & 2003.

103. Rollout of McAfee EPO 3.02 & 3.5 to entire Agency.

104. Volunteer EMT / Firefighter for DeForest Area Fire & EMS

105. Union Steward

EDUCATION

Madison Area Technical College, June 90'- May 93' & Jan 2007 - July 2007

106. Computer Operations

107. Electronics Tech

108. Emergency Medical Technician (EMT-B) -Aug 08'

. NREMT Certification EMT-B

109. Entry Firefighter - April 09'

Valcom Education Center Oct 97'

. Troubleshooting TCP/IP Certificate

Inacom Education Center 2001, 2002, 2003, 2004, 2007

. Exchange 5.0 / 5.5 / 2000 / 2003 / 2007 Certificates

. Windows NT 4 / 2000 / 2003 Certificates

Dynamic Solutions Education Center 2006

. Right Fax 9.3 Technical Training Certificate

Career Saver Membership Sept 2007

. All MS Certifications package - Currently in Progress

Other

. ITIL Foundations Class - 4/2008

REFERENCES

Provided upon request

Contact this candidate