Customer Service Quality
Resume:
DANIEL S. ROBERTSON
Smithfield, VA 23430
*************@*****.***
SUMMARY OF QUALIFICATIONS
Strong electronic/computer and analytical skills gained through technical
schooling. Acquired over 10 years of experience with computer/electronic
service, leadership, initiative, productivity gains and quality skill sets.
TECHNICAL SKILLS:
. XP Pro, Windows ME, Windows 2000, Windows 98, Windows NT, Windows 95,
Windows 3.1 as well as DOS, MS Office
. Construct, troubleshoot, test and repair various analog and digital IT
electronic circuit boards, from component to system level, utilizing many
diagnostic tools including but not limited to network analyzers, o-
scopes, multi-meters, power meters and many others
. Skilled in understanding and reading electronic schematics
. Project Coordination
. Use and creation of knowledge base problem management databases,
including incident ticket reporting and operating procedures
. Collaboration on system repair with engineering staff for RF/wireless
equipment
. Routers, switches, hubs and Windows servers
. Remote Control Software for cellular and PCS telecommunications base
stations
. Oscilloscopes, network analyzers and other electronic tools
. Effective organizational skills, able to prioritize and handle multiple
tasks.
. Superb communication skills; relate well with customers and co-workers,
as well as top level management employees
. PLC Training
EXPERIENCE
TNS COMPUTERS
Owner, 2007- Present
Consult, sell, build, install and maintain all types of computers, networks
and audio/visual for small and home businesses and multi-media
installations. Included traveling to customer sites on both installation
and troubleshooting calls.
LUCENT TECHNOLOGIES
RF Tester, 1997- 2007
Test/Troubleshoot circuit packs, ISO environment and other TQM tools like
High Performance Teams with routine training and audits.
RESULTS: Acquired experience of working in a factory environment while
improving and refining electronic skills. Collaborated with other
engineering team members to consistently improve quality and productivity.
DOMINO'S PIZZA
Shift Supervisor, 1993-1997
Customer service, inventory control, preparation for store business,
scheduling, financial responsibilities.
RESULTS: Improved customer service and organizational skills. Also improved
communication and coaching skills while maintaining a 3.9 grade point
average at NIT Technical College
TACO BELL
Shift Supervisor, 1988-1993
Experience in customer service, inventory control, preparation for store
business, and financial responsibilities.
RESULTS: Developed organizational and customer service skills. Also
developed communication and coaching skills.
DIONEX
Electronics Assembler, 1992
Assembled and tested electronic analytical instrumentation.
RESULTS: Increased production rate while improving and maintaining the
quality of the products.
EDUCATION:
NATIONAL INSTITUTE OF TECHNOLOGY
Electronics and Computer Engineering
Associates Degree
High Achievement awards, 3.9 GPA
Graduated June 1997
LUCENT TECHNOLOGIES
ISO, High Performance Teaming, MS Office Products
CERTIFICATION:
Certified Electronic Technician, ISCET, Montgomery Electronics Test
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