Human Resources Project Manager
Resume:
MARK S. DELAURENCE
*** ***** **., #***, *********, CA 94965
*************@*****.***
CAREER SUMMARY
Fortune 500 Human Resources leader with strong consulting and selling
skills. Strong business background developed through line and staff
positions in various industries. A visionary with the ability to serve as a
catalyst for profitable and effective workforce change. Able to establish
rapport and credibility with diverse groups ranging from hourly employees
to senior level executives. Solution oriented with an eye toward bottom
line results.
PROVEN ABILITIES AND ACCOMPLISHMENTS
Positive Employee Relations / Union Avoidance
.Recognized for proactive/reactive consulting which resulted in zero union
campaigns in North America in 2003, first time in over ten years.
.Led efforts at fifteen union-free facilities to design and rollout formal
peer review processes. Trained and certified 2000+ hourly and salaried
employees in dispute resolution processes. No facility with Peer Review has
ever been organized.
.Thwarted, internal/external organizing efforts at many manufacturing and
distribution facilities by using assertive educational presentations,
individual and group conversations, facility and leadership assessments.
Labor Relations/Negotiations/NLRB
.Acted as chief spokesperson in successful U.S. and Canadian labor
contracts which reduced total labor costs & improved operations through
improvement in contract language regarding overtime, scheduling,
jurisdictional assignments, job classifications and benefit costs.
.Achieved 100% arbitration win rate through improved investigation,
documentation, grievance administration, management training, case
preparation/presentation and post arbitration briefs.
.Successfully managed militant union leader's aggressive efforts to "paper"
the company with NLRB charges during major turnaround and change effort.
Talent Acquisition/Staffing
.Filled critical technical and leadership openings for start-up operations
for a global packaging division of International Paper. Staffed key
openings in a timely basis and reduced recruitment/relocation costs by over
$500,000 from prior year.
.Developed and successfully executed internship recruitment strategy to
attract top 10% female candidates from one of the top printing management
programs, displacing key competitors.
.Developed first college recruiting program exceeding diversity recruitment
goals in first year.
.Managed aggressive staffing efforts during headcount increase of 5000 in
two years.
Turnaround/Change Management
.Led turnaround efforts at a number of large union and union free
facilities. Directed efforts to rebuild, upgrade, and develop
leadership/sales/service teams and build bench strength for future.
.Implemented major initiatives which reduced workers compensation costs by
over $400,000, eliminated lost time accidents, reduced grievances costs by
80% and improved product changeovers.
.Influenced leadership teams and employees after multiple merger &
acquisitions, regarding integration of common policies, procedures, and
processes, leading to a more aligned culture.
.Developed strategy and implemented communication plan to eliminate past
practices regarding break times, improving machine utilization by over 200%
and contributing to improved throughput and reduced waste costs.
Leadership and Organizational Assessment/Development
.Utilized competency based model, on-line 360 feedback assessments and one-
on-one coaching to improve performance feedback and development plans for
individuals and teams.
.Improved commitment to supervisory and management development programs by
leveraging data from various site union vulnerability audits, human
resource and peer review audits.
.Partnered with The Gallup Organization on formal research project and
developed front-line supervisor/manager best practices training program
focused on employee engagement.
Legal/Compliance/Cost Reduction
.Reduced workers compensation and legal cost by millions through
initiatives and programs including, improved orientation, training and
education, behavioral job analysis/observations, safety incentives, root
cause analysis, corrective action/disciplinary processes, aggressive case
management, improved workers compensation vendor and legal support
administration.
.Reduced employment related legal costs over 50% by instituting management
and employee training programs and improving complaint and investigation
processes.
.Developed strategy to eliminate or reduce local, state and federal
compliance agency future investigations, actions, costs, judgments and / or
other exposure.
PROFESSIONAL EXPERIENCE
LGT ENTERPRISES, LLC ( 2/2006 - 7/2009
Director: E-Commerce start-up.
KELLOGG COMPANY ( 2005-2006
Human Resources Business Partner: Managed HR functions for 45 Snacks
Distribution Centers.
INTERNATIONAL PAPER CORPORATION ( 1996-2004
Employee Relations (Union Free) Consultant North Region: Served more than
80 manufacturing and distribution centers in the U.S and Canada. Held
additional role as a Regional Human Resources Leader for the company's
Beverage Packaging Business spanning both the U.S. and Canada.
STRYKER CORPORATION ( 1993-1995
Director of Human Resources, Medical and Service Divisions
GAF CORPORATION ( 1991-1993
Regional HR Manager: HR functions for the Dallas, Los Angeles, and
Minneapolis operations.
Note: Additional work history includes positions as a Human Resources
Project Manager at McKesson Corporation and Human Resources Generalist at
Sun Microsystems. Details upon request.
EDUCATION/TRAINING
Michigan State University - East Lansing, Michigan
Masters Degree - Labor and Industrial Relations/Human Resources
Northern Michigan University - Marquette, Michigan
Bachelor of Science - Social Work
Change Management Facilitator
Employee Engagement Facilitator-Gallup Organization
360 Feedback Facilitator Career Architect Competencies - Lominger
Interaction Management Facilitator- Developmental Dimensions Inc. (DDI) -
Alternative Dispute Resolution/Peer Review Master Trainer - Caras and
Associates
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