Customer Service Training

Dianna C Silletto - CPP

**** **** ******

Denver, Co 80205

720-***-**** – *********@*****.***

Education:

Received Certificates from MSEC pertaining to Payroll and HR.

Employment:

TG Staffing/CFS Financial Oct 2008 - Dec 2009/HR Generalist/Payroll Assistant

Collected and inputted all data used in payroll processing, including bonuses, commissions,

referrals, terms, LOA, FMLA and PTO. Calculated pre and post-payroll balances. Processed

garnishments and levies ensuring data is input accurately. Created, cancelled and reissued

manual checks. Updated employee records such as direct deposit, addresses, garnishments, rate

changes, etc. Input new hires. Prepared audits and reconciles differences in W-2 reporting, paid

time off accrual and balance discrepancies and assists with 940 and 941 tax reporting. Reviewed

and audited computed wages. Corrected errors to ensure accuracy of payroll. Facilitated new hire

orientation.Updated new benefits via Meridian and Vanguard for both 401k and benefits. Ran

necessary reports via excel such as birthdays, anniversaries, 401K and Roth deductions, etc.

Screening and background checks, administrator for benefits. Processed calipher testing for new

hires.

Alta Colleges, Inc. Nov 2004 - July 2008/Lead Payroll Coordinator .

Processed biweekly payroll for 10 Companies including Corporate. Processed manual checks if

needed. Processed garnishments & verifications. Handled incoming calls from the field. Input new

hires, status changes, rate changes, retro’s. Spreadsheets for payroll processing. Updated sick &

vacation balances when necessary. Responsible for training new employees. Experience in

implementations. Testing and validation of system version upgrades and maintained. Trained

Executive Assistants and field during Rapid Pay conversion. Implemented to electronic pay

statements using I-pay. Merit increases upload program testing. Implemented Campus email box

system for ESC’s. Mentor and provided functional advice and training to less experienced payroll

coordinators. Participated in the integration of payroll for mergers and acquisitions. Prepared and

distributed payroll checks and W-2s. Created, canceled and reissued manual payroll checks as

required in case of payroll errors or terminations. Stop payment or reversals of live checks or

direct deposits

Central Parking System: Dnv – Feb 2002 –Nov 2004 /Acct Rep/Payroll Clerk/HR asst .

Provided customer service for various downtown parking locations for billing. Processed a/r and

a/p. Also processed biweekly p/r, input new hires, terminations, salary changes. Screened

applicants. Processed Verifications and checked references.

MCI Telecommunications: Dnv – Oct 1994 – Feb 2002 /Lead Payroll Clerk /HR asst

Processed multi-state payroll for 3k employees, balanced weekly payroll batches.

Garnishments, researched, 401k, tracking of vacation and sick balances. Provided training for

new employees. Also did manual checks when necessary. And handled employment verifications

also provided customer service.

Skills:

10-key, Type 55-60 wpm, Microsoft Word, Word-Perfect, Excel, Lotus, E-mail, Word-processing,

Data Processing.

Mac-Word, Mac-Intosh, Data Entry, Multi-State Payrolls, Multi-State Tax Laws, Harvard Graphics,

In-house payroll (repay), Ultipro, Ultime Parking, Quick books, Ceridian, SPSS-PC. Best. Oracle.

Outstanding Customer Service.

ADP-Enterprise, ADP-PCPW, ADP-Pay-Xpert. Lawson, ADI. Meridian. Vanguard. Kronos

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