Sales Customer Service

LYN A. ORPHAL

**** ***** ****

Crystal Lake, IL 60014

PH: 815-***-****

E-mail: ********@**.***

Qualifications Summary: Accomplished, self-motivated General

Management Executive with proven record of results.

Diversified and possess in-depth experience with

exceptional achievements in government business,

private sector and Non-for-profit agencies.

Professional History:

Leadership Greater McHenry County

2007 - Present

Executive Director

- Head of a 10 month leadership program to "educate & engage

professionals in their community".

- Work with a thirteen member Board of Trustees

- Responsible for daily operations of LGMC

- Work with Board to develop a Strategic Plan, and Committee Chairs

to fulfill goals

- Budgetary responsibilities, marketing and fundraising.

- Management of Staff

Harrison Electric Company, Inc., Ringwood, IL

2000 - 5/2007

Co-Owner

- Manage an independent electrical contracting firm with up to 20

employees

- Installed and set up accounting system through Quick Books

- Responsible for AR/AP functions

- Developed and designed marketing campaigns

McHenry County Board - District 2

2000 - 12/2010

Elected Official- Appointed 2000, Elected 2002 & 2006

-Member of Management Services Committee (2008 - Present)

Responsible for policies set governing internal workings of

government center

- Chair of Human Resource Committee (2004 - 2008)

Review of annual Departmental Budgets and all personnel requests

Review of annual Health Insurance Plans

Implementation of new Wage & Salary Study

- Transportation Committee (2004 - Present)

Review contracts for construction and development of county road

system

Negotiate purchase of properties needed for right-of-ways

Award contracts to developers, based on presentations and

meeting Requests or Proposals.

-Chair of Public Health & Human Services Committee (2008 - Present)

Member of Public Health & Human Services Committee (2000 -

2006)

Determine allotment of public tax dollars for Senior Service

Grant

Involved in debates over Countywide leaf burning and noise

ordinances

- Member of Valley Hi (County Nursing Home) Committee (2000 - 2002)

Participated in development of referendum for additional tax

dollars to build new nursing home facility

- Vice-Chair of Finance Committee (2000-2004, 2006 - Present)

Oversee County Budget

Established a 5-month reserve for County expenses

- Liaison to McHenry County Housing Authority (2000 - 2006)

Participate in monthly board meetings and report back to Public

Health & Human Services Committee on pertinent events

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LCO & Associates, Crystal Lake, IL (Business Planner)

1997 - 2007

Consultant

- Assist individuals or corporations in development of Business

Plans, Strategic Plans, Sales/Marketing Plans.

. As a consultant to the Small Business Development Center at

McHenry County College.

. McHenry Chamber of Commerce

. McHenry Township

. MG Mechanical Contracting, Inc. (HVAC)

. Illinois Employment & Training Center of McHenry County

. Mid-American Heating & Air Conditioning

. Illinois Workforce Investment Board

- Provide motivational seminars in goal setting, customer

service, and successful sales strategies for both national and

international markets.

Radicom, Inc. - McHenry, IL (Reseller of Business Communications

Systems) 1994 - 1997

Sales Manager

- Manager, six outside sales consultants

Establish goals, training, sales meetings

- Increased gross profit by 39.6% over 1995 figures.

- Manager, Customer Service/Scheduling Department.

- Developed Corporate Budget, Sales Commission Plan.

- Developed Corporate Policies & Procedures Manual.

- Member of Strategic Planning Committee.

- Development of Corporate brochure and marketing responsibilities.

- Responsible for overseeing $2.5M budget.

- Liaison between Sales and Technical Departments.

Geo DataTech, Inc., Crystal Lake, IL

1991 - 1996

Consultant

- Developed business/marketing plan for an international account

seeking access to the U.S. market.

- Exporter of computer electronics and related products.

- Outside consultant providing sales/marketing support for U.S.

Import/Export operations.

- Administrative consultant regarding international business,

advertising and database management.

Wabash DataTech, Inc.,/Wabash Computer Products, Inc. Huntley, IL

(Media) 1986 - 1992

INTERNATIONAL SALES MANAGER

NATIONAL SALES/MARKETING & EXPORT ADMINISTRATOR

- Increased International Sales by 36% in 1990 ($3M to $4.5M).

- Conducted market research by country to increase sales efforts.

- Contract negotiation and financial responsibilities.

- Develop and initiate all marketing and incentive programs both

National and International. (Co-op Advertising & Incentive

Programs)

- Extensive global travel and participation at major trade shows.

- Train and manage 5 inside Customer Service employees as well as

train outside dealers and distributors globally.

- Plan and execute all National Sales functions.

- Sr. Sales Coordinator/Contract Administrator Responsibilities:

- Increased sales responsibilities included participation in

negotiations of major government contracts, Lockheed, Boeing,

etc.

- Handled total administration of GSA Contract.

Page 3

EDUCATION: Columbia College classes towards B.S. in Business

Administration

A.S. 1993 - McHenry County College - emphasis in

Marketing and

Business Management

Instructor for McHenry County College Small Business

Development

- "How to Develop a Business Plan"

American Management Association - International Sales

through

Distribution

Numerous college credit courses and seminars dealing

with International

Business, Finance, Business Management, Human

Resources, Advertising

Real Estate Brokers license in Florida

Real Estate Appraisal classes

AFFILIATIONS: McHenry County Economic Development Corp - Board

Member (Present)

McHenry County Workforce Investment Board - Board

Member (Present)

McHenry County Board of Health - Board Member

(Present)

Senior Service Grant Commission - Board Member

(Present)

McHenry County College, Small Business Development

(1999 - Present)

Rotary Club of Crystal Lake Dawnbreakers (2003 -

2009)

- Served as club Secretary 3 years

Campaign Chair Person 1997 United Way of McHenry

County

Board of Directors - United Way of McHenry County

(1996 - 2004)

Past President, Kiwanis Club of Johnsburg (1995 -

2003)

Co-Chair "Leaders in Action" - Crystal Lake Chamber

of Commerce

World Trade Council of Northern Illinois

Women in International Trade

Chairman - Leadership Committee - McHenry Chamber of

Commerce

Past Member - Women in Management - McHenry Chapter

Member of Crystal Lake Chamber of Commerce

Member of McHenry Chamber of Commerce

Board Member CSBG & EFSP (Community Service Block

Grant Commission & Emergency Food & Shelter Program

(2000 - 2006)

Women of the World - McHenry County

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