Quality Assurance Manager
Resume:
Elaina Malone
Fort Worth, Texas 76104
******.******@*********.***
http://www.linkedin.com/in/elainamalone
Summary:
. Change/Release Manager with 7 years of Information Technology
experience with expertise in designing, developing, implementing, and
maintaining Configuration and Release Management processes
. Strong experience driving release planning processes and defining best
practices in 24x7 environments.
. Work closely with cross functional teams to drive issues to closure
throughout full SDLC in multi-tiered system operations including web,
application and database for project delivery.
. Extremely strong organizational, communication and interpersonal
skills. Ability to interact and connect with clients and colleagues.
Technical Skills Summary:
Release Management, Change Management, Process Improvement, Configuration
Management, Build and Deployment Automation, CM Tool
installation/administration, Project Management, and Quality Assurance
Microsoft Office: Excel, Word, Project, Access, PowerPoint,
Visio
Source Code Repository: Perforce and Visual Source Safe
Build/Deployment: NANT
Application Servers: IIS, Tomcat Apache
Scripting: Basic experience level in Perl
QA: Software Testing Methodologies
Database: SQL Server 2005
OS: Windows XP/2000/2003
Experience:
Saxon Mortgage Services, Inc, Fort Worth, TX September 2007 - Present
Change Control/Release Manager
. Manage a team of change control analysts and build release engineers
to ensure construction and deployment of releases are accurate. Team
consists of onsite and off-shore resources.
. Identify scope of Change Management processes, functions,
configuration items to be controlled, and the information that is to
be recorded.
. Responsible for the research and development of the change programs,
ensuring best fit for organization.
. Develop, document and publish Change Management standards, Change
Management plans and procedures, ensuring these documents are updated
as appropriate.
. Responsible for Configuration Management; develop, document, publish
the standards and enforcing standards.
. Ensure all new business, and alterations to existing business go
through the change management process.
. Ensure defined Change and Configuration Management processes and
procedures are adhered to by staff carrying out their tasks and where
appropriate initiate appropriate training to rectify non-conformance.
. Continuously evaluate the existing processes and procedures to ensure
that Change and Configuration Management is being carried out in the
most efficient and effective manner and initiate appropriate
corrective action.
. Analyze, prioritize and manage change requests verifying required
procedures have been followed prior to the deployment of all changes
for Development and QA/UAT environments. This includes Web,
Application as well as coordinating with Database Operational Services
throughout full SDLC.
. Administer and maintain Source control software (Perforce).
. Build and release code using automated efforts to ensure a repeatable
process
. Host weekly Change Advisory Board meetings
. Coordinate Quarterly SOX Testing for IT Department
. Assist IT-Application Support with troubleshooting Production down
Issues
Digital Docs, Inc/PeirsonPatterson, Dallas, TX September 2002 - August
2007
Build Release Manager/Quality Assurance Analyst
. Build and released code using automated efforts to ensure a repeatable
process.
. Administer and maintain source control software (Visual Source Safe)
. Create and maintain standard development and test environments.
. Identify and resolve issues with the build process and ensure the
release has been accepted by all parties. Worked throughout entire
SDLC coordinating with Web, Application and DB Operations.
. Track configuration changes.
. Conduct weekly CAB meetings where decisions are made to move change
requests into production.
. After code deployment, performed QA sanity testing to insure the
application functioned as per accordance to design specifications and
requested business functionality
. Assisted QA team with preparing test plans, scripts, and regression
testing.
Education:
University of Texas at Arlington, Arlington, Texas
Major: Business with concentration in Information Systems Some
Coursework Completed,
Tarrant County Junior College Fort Worth, TX
Major: Business Some Coursework Completed
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