Customer Service Accounting

Michael R. Mundt

**** ******* *******

Annapolis, MD 21409

410-***-**** (home)

*******@*******.***

OBJECTIVE:

To utilize my accounting skills in an accounting position.

QUALIFICATIONS:

. Licensed Certified Public Accountant, Maryland

. Seven plus years of accounting experience

EXPERIENCE:

2009-Present:

Banking Services Division of Maryland State Treasurer's Office - Deposit

Products and Technology Manager

. Supervise a staff of three Treasury Specialists that perform daily

reconciliations of the State's over one hundred depository bank

accounts which entails reconciling hundreds of daily cash deposits;

and, reviewing, validating and reconciling numerous daily bank

adjustments and creating and posting correcting journal entries to

the books.

. Production of a daily report of book deposits in transit, bank

deposits in transit and a set of monthly aging schedules of all

outstanding bank deposits, book entries, and unresolved bank

adjustments.

. Work with the State's banking vendor as well as Treasurer's IT

staff to implement new banking products and technologies and any

other needed changes to ensure the State continues to receive

accurate banking information.

2001-2009:

U.S. Naval Academy Alumni Association & Foundation - Senior Staff

Accountant

. Performed general ledger and fund accounting for two not-for-profit

entities with $200M in assets that consistently received

unqualified audit opinions.

. Managed a number of areas including investments, non-cash

donations, leases, loans, deposits, cash wires, and trusts. These

areas received no management comments and only one minor audit

adjustment in over seven years.

. Performed bank and investment account reconciliations and posted

reconciling entries for over a hundred accounts with zero year-end

discrepancies.

. Developed and upgraded allocation methodologies that allowed for

more accurate allocations of income and expenses.

. Improved senior management's awareness of our finances by preparing

reports of account balances, activity, performance figures and

financial statements.

. Key leader and contributor to the preparation by in-house staff of

the annual financial statements and footnotes.

. Wrote a major section of the company's first and subsequent annual

reports that improved the transparency of the company's operations.

. Served as a key liaison to the audit team and produced audit

schedules and supporting documentation that were lauded by the

audit team.

. Developed and implemented a comprehensive set of standard operating

procedures for work processes that eliminated a long-standing audit

deficiency.

. Researched, analyzed and solved numerous issues related to new

accounting or regulatory issues, proposed transactions and business

deals.

2000-2001:

MRM Consulting - Consultant

. Successfully developed financial schedules for multiple client

utilities that were approved by state regulators as part of the

deregulation of electric and gas services.

o Financial schedules showed how all the utility's assets,

liabilities, revenue and expenses would be divided or

allocated to three follow-on entities.

o Work entailed gathering financial and budget data from

departments and financial documents, making estimates,

performing financial analyses of financial data, performing

allocations, extracting financial data from the client's

accounting system, and presenting the data in Excel

schedules.

. Aided a client with implementation of a new customer service

software system by developing the training manuals and lessons

delivered to service representatives.

1997-1999:

Navigant Consulting - Consultant in the Utility Consulting Group.

. Provided operational and business consulting services to electric

and gas utilities.

. Worked on a team that developed a business and cost separation

financial model used to spin off the retail functions of a

regulated utility company to a stand alone unregulated entity.

. Developed and implemented an allocation model for a client that

took every department's individual services and allocated those

services and their costs to every other department thereby allowing

the client to understand the fully loaded cost of every service in

the company.

. Developed an equipment testing program that was approved the by

state regulatory that would save a client millions of dollars in

maintenance testing costs.

. Performed audits of the following activities of utility companies

to ensure the utility was operating effectively and efficiently -

call center operations, customer satisfaction measurement programs

and complaint processes, inventory management, budgeting, work

management and customer service operations.

Prior to 1997:

. Held engineering positions within the Navy and civilian nuclear

industry.

EDUCATION:

B.S. Accounting, University of Maryland University College - 4.0 GPA

B.S. Engineering, United States Naval Academy - 3.62 GPA

PROFESSIONAL ASSOCIATIONS:

Maryland Association of Certified Public Accountants

REFERENCES:

Available upon request.

Contact this candidate