Customer Service Manager

Summary of Qualifications:

Strong professionalism utilized to enhance my managerial expertise while

guiding staff in the retail industry and the food service industry. Strive

to maintain and improve efficiencies and cost effectiveness of all involved

business entities. Proficiencies acquired in Microsoft Office, Excel, Power

Point and Word.

Professional Experience

11/2009- present Dollar General Northern Kentucky

District Manager

. Manage 16 stores on a daily basis

. Set the goals and targets of individual stores

. Interviewing and hiring of new staff

. Provide training and development classes to staff

. Plan the strategies for increase of sales and decrease of hours

. Assist in all inventories to make sure they run smoothly

. Analyze competitors strategies

. Implement methods that outperform competitors

. Communicate regularly with team via conference calls

. Have monthly meetings to outline goals for month

. Visit stores on regular basis to improve overall merchandising

6/2007- 11/2009 CVS Pharmacy - Northern Kentucky

District Manager

. Strive to give fantastic customer service

. Implement programs in each of our stores to ensure that customer

service is the number one priority.

. Lead by example in managing my people

. Managed, coached and developed a management team running 15 stores/

. Recruited and developed a team of over 35 people into top performing

managers

. Multi unit retail management

. Responsible for profit and loss statements of over $60 million per

year

. Maintain accurate budget and forecasts.

. Took the district from a 3.0 rating to a 4.3 rating where 5 is the

highest rating you can achieve

. Developed outstanding communications with managers getting buy in for

innovative ideas that moved scores in service and increased revenue

and comp sales.

. Stabilized an area which had extremely high turnover.

. Complete promotional orders to drive sales for the store

. Recruit, hire, and train staff effectively

. Use merchandising skills on a daily basis

. Analyze profit and loss statements and implement needed adjustments

. Hold inventory loss to a minimum

. Have good relationships with employees and lead them to make the

overall production of the business better.

10/2006 - 3/2007 Kroger - Louisville, Kentucky

Co Manager

. Daily I would meet all projects and deadlines. Also I would go above

and beyond to ensure that I would always exceed my superior's

expectations.

. I would always lead by example. I just don't do the minimum. I always

strive to be the best.

. I always work alongside my employees. This shows a lot to your

employees.

. I managed the grocery operation, followed profit and loss statements

on a weekly basis, and developed my staff to be the best they could

be.

. Delegate all necessary tasks as needed

. Recruited talent to make the overall operation run smoothly.

5/2005 - 7/2006 Wal-mart - Louisville, Kentucky

Assistant Store Manger

. Managed grocery, apparel, bakery, and back room sections of the store

. Leading staff while ascertaining smooth overall operations

. Hired and trained staff, delegated responsibilities and assisted them

as needed

. Distribution through inventory control

. Developed and maintained budgets

. Analyzed profit and loss statements and implemented needed adjustments

. Held inventory loss to a minimum

. Recruited talent to make the overall operation run smoothly.

2003 - 2005 Famous Dave's Restaurant - Lexington, Kentucky

Server/Trainer

. Served and dealt with customers

. Trained and developed associates

. Made necessary adjustments to have a smooth flow of customers through

the store

. Saw that we met budget goals and ensured proper customer service while

doing so.

2002 - 2005 APEX 3101 - Lexington and Bowling Green, Kentucky

Campus Director

. Ministered at the University of Kentucky for Greeks

. Established the Rock Greek ministry at Western Kentucky University

. Solicited donations from individuals and local businesses

. Every day try to relate to students on a level they felt comfortable.

Education:

Bachelor of Arts Political Science May 2004

University of Kentucky Lexington, KY

Contact this candidate