Customer Service Assistant

SCHIEME L. HUNT

**** ** ** *******, *****, FL ***47 786-***-**** / (786)

***-**** ***********@*******.***

Education

Brown Mackie College, Miami, FL

Jul 2006 - Oct 2008

Associates of Science Degree in Computer Software Technology

Related Coursework: Principles of Accounting I, Introduction to

Microcomputer Applications, Spreadsheets I, Spreadsheets II, Word

Processing I and II, Database Applications, Professional

Presentation Techniques, Internet Research

Professional Experience

Inner City Youth of South Florida, Miami, FL

Oct 2008

Computer Software Externship

General office duties include data entry, filing, managing phone

lines

Created inquiry form though Microsoft Access to track client

intake, services rendered, affiliations and program participation

Trained employees on how to use of Access, including how to input

and retrieve data

Set up template for employee timekeeping and volunteer assignments

Hurricane Window,Miami, FL

Aug 2006-Nov 2006

Service/Installation Coordinator

Scheduled and dispatched installers to jobs

Handled and coordinated deliveries of company products

Winn-Dixie Supermarket, Miami, FL

Oct 2005-Jun 2006

Customer Service Representative

Maintained an accurate register

Assembled and expedited customers' requests

Organized and collected the aisles

Inktel Direct, Miami Lakes, FL

Aug 2002-Jan 2003

Telemarketing Agent

Called customers to offer them incentives and plans on their

current accounts

Transferred calls to the appropriate location

Assisted customers with questions and concerns about their account

Carehouse of Hallandale Beach, Hallandale Beach, FL

Sep 2001- Jun 2002

Receptionist/ MDS Care Plans Assistant/ Executive Director

Assistant

Operated phones and took messages on a multi-line switchboard

setting

Created, typed and organized maintenance and inventory forms

Submitted patient information to the state of Florida and

insurance companies

Assisted with payroll and vendor companies as well as handled

petty cash

Super Shuttle, Miami, FL

May 1999-May 2001

Reservation Agent

Answered an average of 415 calls per shift.

Assisted customers with information on pricing and pick up times;

Prepaid customers' reservation with a credit card; issued

confirmation numbers.

Miami-Dade Community College, Miami, FL

Aug 1997-May 1999

Student Assistant

Answered phones and transferred calls to their appropriate

destination on a switchboard operating system

Filed, faxed, made copies, data entry and typed; organized

inventory

Notify the cleaning and maintenance crews of any repairs or areas

that need attending

University of Miami, Coral Gables, FL

Feb 1995- Jun 1997

Student Assistant/Dean of Continuing Studies and Director of

Promotions

Answered phones and transferred calls to their appropriate

destination on a switchboard operating system.

Faxed, filed, data entry, created forms and certificates of

completion.

Prepared conference room for meetings and presentations

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