Sales Customer Service
Resume:
Ken Miele
Allentown, NJ *****
__________________________________________________________________
Career Skills/Knowledge
Reduction in Days Outstanding Charge-back Prevention
Excellent Accounting Skills Customer Service/Relations
Proven High Volume Management Skills Goal Oriented Results
Compliance Implementation Transportation/Logistics
Career Experience and Achievements
September 2003-July 2009 Director Credit & Operations-Neema Clothing
Ltd.
Responsible for the implementation and management of CIT and the systems to
support factoring.
Responsible for corporate cash flow, credit decisions, A/R and management
of support staff.
Implemented procedures and controls to reduce loss and increase cash
receipts.
Reduced days outstanding by 4.5 days and open charge-back levels by 1M.
Reduced JC Penney compliance alone by 250K per year. The balance was
within all other major retailers (Dillard's, Belk, Federated, Sears,
Nordstrom's, etc.).
Become cross-dock compliant at all major retailers.
Worked closely with operations and sales to ensure compliance.
Implemented operational controls to ensure compliance with retailers.
Designed systems to minimize charge-backs and allow aggressive pursuit of
past dues.
Reduced outstanding invoices over 60 days on department stores.
Built relationships with customers, sales force and internal departments.
Managed operational workflow, which in turn reduced nonpayment and charge-
backs.
Managed distribution center workflow and staff of 100 employees.
Controlled the daily activities of the distribution center in a pick/pack
environment.
Distribution center management compliance control implementation led to a
reduction in charge-backs of over 1M.
March 2000 - May 2003 Director Credit & Collections -Scope Imports-Ecko
Unlimited
Control of all Credit and Collections for this 200M company.
Management of accounts receivable, which totaled 30M.
Reduced dilution by 3%, which equaled over 3M dollars by implementing
compliance controls.
Reduced days outstanding, no invoice was over 60 days old.
Reduced charge-backs through aggressive research and operational changes.
Gained efficiencies in cash application by system analysis and design.
Cash Flow Analysis.
Built relationships with customers, sales force and other internal
departments which reduced outstanding invoices and charge-backs.
Managed all transportation/logistics (negotiations and service levels).
Extensive experience in the analysis of both personal and corporate
financial statements.
Managed distribution center workflow and staff of 100 employees.
Controlled the day-to-day activities of the distribution center in a
pick/pack environment.
Factor background through CIT and Century.
June 1997 - February 2000 Director of Finance-Knitwaves
Control of all Credit and Collections for this 40M company.
Compliance controls were implemented to reduce dilution.
Reduced days outstanding, no invoice was over 60 days old.
Reduced charge-backs through aggressive research and operational changes.
Cash Flow Analysis.
Built relationships with customers, sales force and other internal
departments which reduced outstanding invoices and charge-backs.
Managed accounts payable and payroll.
Controlled general ledger management on all expenses.
Managed all transportation/logistics (negotiations and service levels).
May 1983-May 1997 Assistant Controller Maidenform Worldwide Inc.
Responsible for Corporate Cash Flow and an accounts receivable of 40M.
Implemented procedures and controls to reduce loss and increase cash
receipts.
Responsible for all areas of Credit/Accounts Receivable.
Reduced days outstanding and open charge-back levels.
Implemented operational controls to ensure compliance with retailers.
Designed systems to minimize charge-backs and allow aggressive pursuit of
past dues.
Managed staff of union and non-union employees.
Reduced outstanding invoices over 60 days on department stores.
Reduced staff by 1/3 by adding efficiencies in the cash application
process.
Built relationships with customers, sales force and internal departments.
Designed systems both financially and operationally.
Managed distribution center daily workflow.
Education
B. S. Business Management St. Peter's College 1982
References available upon request
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