Manager Management

Ann M. O'Callaghan

*** ****** ******, **. ****, MN 55105 - ********@*****.*** - 952-***-****

Director of Business Operations

Software - TECHNOLOGY - Engineering

. Founding member of a successful software company with annual revenue

of $1 billion and over 40,000 customers worldwide.

. Widely recognized for fostering interdepartmental cooperation by

combining skills in business operations, business performance

management and exceptional interpersonal skills

. Based on a track record of achievement served on leadership teams

working comfortably with C-Level, Board level and management to shape

strategic direction & devise creative profitable solutions

. Experienced public speaker with international business expertise

negotiating diverse cultures to drive successful initiatives

. Recipient of the 2009 Whatever It Takes Award

. Recipient of 4 Presidents Club Honors

C-Suite & Stakeholder Presentations Business

Intelligence

Business Process Improvement Vendor Management

Business Performance Management Contract

Negotiations

Professional Services Client Relations

SELECTED ACCOMPLISHMENTS

Objective: Develop a low-cost webinar series to increase sales of software

and professional services.

Action: Worked in concert with senior management to provide new product

information to clients. Developed weekly content leveraging Subject Matter

Experts, orchestrated webinar presentations for clients worldwide.

. Results: In the first year, the program was credited for $10.5M in

revenue and sustained customer loyalty.

Situation: Sales targets were not being met for enterprise software

products or Professional Services contracts.

Action: Designed and populated an Executive Dashboard to identify areas of

dissatisfaction in the Top 100 clients.

. Results: Eliminated duplicate interdepartmental efforts improving client

response time. Client surveys showed satisfaction rose from 37% to 79%

Situation: Venture Capital Company demanded a reduction in operating spend.

Actions: Wrote and delivered Cost Benefit Analysis of largest partner to

expose 2 problems causing performance issues. Negotiated a change to the

pricing model to eliminate performance issue by linking delivery to

payments.

. Results: Realized profitability 7 months earlier than projected.

Received next round of funding.

Initiative: Implemented a Professional Services Automation tool across all

business units of the organization to establish consistent consulting best

practices and give senior management visibility across 8 divisions.

Clients included Ingenix CEO, CFO and department heads for each consulting

practice.

Served as the company spokesperson to the media and major accounts.

. Result: Delivered delicate apology speech at a worldwide event following

an inadvertent comment by the CEO.

PROFESSIONAL EXPERIENCE

2008 to present Director of Operations RedBrick Health,

Minneapolis, MN

2007 to 2008 ProGRam Manager Ingenix,

Minnetonka, MN

2001 to 2007 Business Operations Director PTC,

Bloomington, MN

1989 - 2001 Technical Account Manager PTC, San Jose, CA

EDUCATION

Bachelor of Science Mechanical Engineering, University of Minnesota

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