Quality Assurance Sales
Resume:
GREGORY L. LEONARD
**** ********* ***** *******, ** 21144 *********@*******.*** CELL
Senior it professional
Results-driven, hands-on professional offering progressive background
Information Technology and Quality Assurance Management. Proven record
developing and managing a staff of 37 people that contribute directly to
key organizational objectives. Draw on broad-based knowledge of technology,
software lifecycle and quality assurance components, including Storage and
Content Management (Imaging/E-Mail) solutions. Offer excellent business
acumen and decision-making skills in implementing value-added processes;
identifying and resolving potential issues; and upholding quality control
and accountability across sizable organizations. Core technical
competencies include:
Rational ClearQuest MS Project
Mercury Quality Center/ Quick Visio
Test Pro MS SQL Server
Software Lifecycle Storage and Content Management
MS Office, MS Outlook solutions
Professional Experience
EMC2 / Legato / OTG Software, Rockville, MD (11/97 - 4/10)
EMC2 is an information lifecycle management company with a global presence
of over 40,000 employees worldwide.
SENIOR MANAGER OF TEST ENGINEERING - EMC2 (11/04 - 4/10)
Responsible for the successful operation of three Quality Labs in the USA
and India, including staff and facility management. Provide growth and
development opportunities to Bangalore employees. Support senior
management in evaluating technology structure and quality assurance
planning activities. Proven track record of on-time delivery of releases
while increasing product quality and staying on budget. Key member of the
product management and product line management teams.
o Liaison for migration of Engineering group from Rockville to Bangalore
o Identify/implement both corporate and departmental objectives
o Strong knowledge of software lifecycle management
o Perform annual reviews, set MBO's, create staff development and
recruitment plans
o Collect metrics; analyze/present to leadership; data includes defect
rates, root cause analysis, with improvement recommendations
o Reduced regression cycle by 30% and improved quality by 15% utilizing
forensic methodologies
o Develop/manage departmental budget
o Research/recommend/implement hardware for integration
o Defined priorities and established project timelines
o Implemented automated testing
o Identified a potential storage data loss, presented issue to
leadership, assembled an ad-hoc team to investigate, found a solution,
presented it and created a white paper on subject
o Presentations and demonstrations of latest technologies to Fortune 500
prospects and clients
DIRECTOR OF QUALITY ASSURANCE - Legato (1/03 - 11/04)
Responsible for overall performance of QA labs in three states and
integration of processes across four product lines; management
responsibility for 37 employees, including four managers and nine direct
reports.
o Created/implemented policy and procedure documentation for Testing and
Test Case Management
o Provided oversight and implemented quality improvements in all labs
o Implemented online test tracking software
o Performed annual reviews, set MBO's, created staff development and
recruitment plans
o Developed a performance and long range testing lab
o Implemented stress and negative testing processes
o Weekly reporting to leadership on project status for 3 product lines
DIRECTOR OF ADVANCED TECHNICAL SERVICES - OTG Software (6/01 - 12/02)
Responsible for creating new department focused on customer satisfaction;
oversight/project management of all OTG software implementation.
o Responsible for third party compatibility testing, including proof of
concepts, scheduling, reporting to leadership, and interfacing with
Development to resolve complex compatibility issues
o Team member determining course of product lifecycle, including
determining new features to be added and which operating
systems/databases will continue to receive support
o Identified/implemented corporate and departmental objectives
o Advised Partners and End-Users on technical support issues escalated to
engineering
o Responsible for critical response team
o Development and managed departmental budget
o Signed off on all proposals and responses to all RFP's that included
system integration/installation activities
DIRECTOR OF SYSTEMS ENGINEERING - OTG Software (4/99 - 6/01)
o Member of Executive Committee; participated in determining/implementing
corporate focus and objectives
o Identified/implemented departmental objectives to align with and
reinforce corporate objectives
o Increased global engineering staff from four to 22
o Developed/managed departmental budget
o Trained staff and mentored replacement for split of pre/post sales
activities as company grew
MANAGER OF SYSTEMS ENGINEERING - OTG Software (11/97 - 4/99)
o Trained staff in new technology/uses
o Ran Beta programs for both the mass storage and imagine software
releases
o Liaison with other departments to identify new requirements and present
new software features
o Scheduled engineers for both pre- and post-sales engagements
o Managed an average of 20 projects simultaneously
o Implemented policies/procedures; created Image-enabled Access database
for project tracking
SYSTEMS ENGINEER - OTG Software (10/95 - 11/97)
o Participated in pre-sales presentations; demonstrated imaging and mass
storage solutions; provided technical support to sales of OTG products
through VAR's and sales channels
o Teamed with the sales force to successfully attack the Caterpillar
vertical market, leading to 18 dealership installs; key contributor to
the award of an 80-site imaging and mass storage system for the Army
Corps of Engineers; instrumental in winning the award of a 3,000 seat
imaging system contract for FEMA
o Integrated imaging, COLD and mass storage into existing networks
o Consulted with clients on system requirements; created imaging, COLD
applications and prototypes for clients (e.g., Washington Post,
Veteran's Administration)
o Conducted technical and sales training, including curriculum
development
o Installed/configured Windows NT, MS SQL, storage/fax/print servers;
integrated optical and CD jukeboxes/towers, tape libraries, and
scanners in mass storage and imaging projects
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