Technical Support Active Directory

**** ****** ****** **. . *******, TX *****

PHONE 972-***-**** . E-MAIL ***.*******@*****.***

KEN HILLARD

Work experience

**/**** - */**** ******* America -

Richardson, TX Network Upgrade Technician

Assisted onsite techs with processes related to the upgrading of

networks to full T1 and installation of new phone lines

Resolved T1 circuit, wiring and hardware issues.

Remotely configured Nortel, Vertical Office and Adtran phone

systems.

Acted as Liaison between LEC and client to resolve open issues

relating to telecom equipment and newly installed phone lines.

09/2008 - 6/2009 Texas Instruments -

Plano, TX Technical Support Analyst II

Provide second-level support via telephone and remote access.

Reset network passwords, user account lock-outs and Print queues.

Provide Cisco VPN support for remote users.

Supported Ms Windows XP, Office 2003/2007 and Exchange 2003.

Resolve Active Directory issues and create new user accounts.

Assist Blackberry users with email setup and device activation.

06/2007 - 8/2008 DFW Technology -

Richardson, TX Technical Support Analyst II

Provided second-level support via phone and remote access.

Reset network/AS400 passwords, user account lock-outs and Print

queues.

Supported Ms Windows XP, Office 2003 and Exchange 2003.

Resolved network issues in a Microsoft and Novell environment.

Resolved Active Directory issues and created new user accounts.

06/2003 - 05/2007 Caremark - Richardson, TX

Technical Support Analyst

Provide telephone support to company employees and external

customers.

Reset network/AS400 passwords and user account lock-outs

Tested software for future rollout projects.

Resolved access issues related to PeopleSoft.

Education

05/2001 Expert Solutions -

Richardson, TX Microsoft Windows Certification Program -

Windows 2000

12/1982 Southern University - Baton Rouge, LA

Bachelor Of Science - Business

Technical Skills

Certifications

Windows 2003 Server

Windows XP, Vista, and Windows 7

Active Directory Services

Exchange 2003

Microsoft Office 2003/2007 and Outlook 2003

Unix

Lotus Notes

Novell

Citrix

VPN/Remote Access

LanDesk

Siebel

Remedy

Peoplesoft

Norton Ghost

Mcafee Antivirus

Norton Antivirus

AS400

SMS

MCP - Microsoft Windows 2000

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