Technical Writer Software
Resume:
Valerie A. Wade
Costa Mesa, CA 92627
Phone: 714-***-****
Email: ************@*****.***
OBJECTIVE
To find a Technical Writer position in a growing organization.
PROFESSIONAL SUMMARY
Ten years experience in the fields of: Technical writing, editing,
research, document production, public speaking, marketing, and human
resources. Plus, coordination and creation of: project proposals, project
schedules, templates, training manuals, and software manuals to the end
user. Wrote and tested software specifications to meet FDA standards in
the medical industry.
COMPUTER SOFTWARE
Microsoft Office, Robo2000, PowerPoint, Microsoft Paint, PaintShop Pro,
Excel, Visio, SnagIt, Visio Source Safe, MS Project and Lotus Notes
OPERATING SYSTEMS
DOS, UNIX, WindowsNT
LANGUAGES
Visual Basic, Java, AJAX, HTML, C, C++, COBOL, HTML, Use Cases, SAP, Oracle
and PL/SQL
EDUCATION
B.A., Communications, Washington State University, 1992 Edward R. Murrow
School of Communications, Emphasis in News Writing, Advertising Campaign
Strategy, Media Planning, Communications Law, and Business Law
Minor in Business Management
Classes in Accounting, Economics, Finance, and Consumer Marketing &
Behavior
Washington State University, 1992
CERTIFICATES
Managing Multiple Projects, Objects, and Deadlines
Essentials of Confidence, Creditability, and Composure
MAJOR ACCOMPLISHMENTS
For Western Data Systems a 183 page book was designed for database
developers. Western Data Systems is a consultant company for the Aerospace
industry.
SEQUENTIAL EXPERIENCE
2008 T0 2009 WAS USED FOR TRAVELING IN THE UNITED STATES AND CAREER
DEVELOPMENT BY ATTENDING COLLEGE COURSES.
Job Title: Technical Writer
Employer: T-Mobile, Bellevue, WA
Dates: 03/08 to 06/08
Duties: Documentation was written for generating commission reports for
T-Mobile Sales Associates in their stores. These reports were
created by using the BKx Analyzer and Excel Workbooks. Also
brochure documentation was written to be used as a marketing
tool for predicting trends and possible outcomes by using SBC
and integrated planning options. This lead to the generation of
Monthly and Quarterly commission reports for upper management
and for the T-Mobile stores.
Software Used: Microsoft Word, Visio, SharePoint and MS Outlook
Job Title: Technical Writer
Employer: Philips Medical, Bothell, WA
Dates: 02/08 to 03/08
Duties: Designed and created data lineage maps for each SAP tool
created by Philips. Each linage map using SAP technology
illustrated new data flow and data cleansing.
Software Used: Microsoft Word, PowerPoint and Lotus Notes
Job Title: Technical Writer
Employer: Kaiser Foundation Health Plan, Pasadena, CA
Dates: 10/06 to 04/07
Duties: Updated, tracked and edited policy and procedures for the
Patient Business Services (PBS) and Training department. All
updates and edits were for KP Health Connect application.
Kaiser employees were able to view all uploaded intranet
documents prepared by the documentation department. On a weekly
basis documents were tracked by using Excel spreadsheets for
document control. Screen captures were taken to illustrate
reference material for KP Health Connect Training Guides.
Software Used: Microsoft Word, Excel, Lotus Notes and SnagIt
Job Title: Technical Writer
Employer: Esterline TA, Valencia, CA
Dates: 06/06 to 10/06
Duties: Wrote SOX documentation for an aerospace IT department. Gap
Analysis was conducted to determine the documentation required
for Desktop procedures and other data support activities. All
information gathered was presented to upper management, senior
Sox Auditors and to Ernst & Young. This process ensured that
all SOX information about the company was current to the growth
of the department.
Software Used: Microsoft Word and Excel
Job Title: Technical Writer
Employer: Toyota, Torrance, CA
Dates: 02/06 to 03/06
Duties: Wrote requirements for an in-house application for the IT
department. The documentation was written for a Visual Basic
interface that met the business user's requirements. This
document detailed high level architecture for the in-house RTS
application that illustrated AJAX and Use Cases. The purpose of
detailed design for the RTS modules is to guide application
developers to a sound and uniform implementation for the parts
department used in dealerships. Additional details from
conjunction with screen shots and HTML prototypes were
illustrated in the document's design specifications.
Software Used: Microsoft Word
Job Title: Project/Portfolio Management Analyst
Employer: Health Net, Woodland Hills, CA
Dates: 08/05 to 12/05
Duties: Implemented Resource data in Planview, which is used as a
project management planning tool. Production support tickets
were used for questions and answers when resolving issues for
end users. Assisted with the Planview migration specifically
designed for Health Net requirements and objectives.
Resources were administered to the system for time card
functions. Instructional training was taught to Health Net
employees and upper management, which included their
administrative functions.
Software Used: Microsoft Word, Planview, Excel and Lotus Notes
Job Title: Technical Writer
Employer: Kaiser Permanente, Downey, CA
Dates: 07/05 to 08/05
Duties: For the IT department requirements were written for documents
defining all aspects of the MMFP design for pharmacy outpatient
services. Attended project planning and design meetings with
Project Managers to gather all data that is required for
creating a document specification. Visio drawings were
illustrated using concepts from the meetings.
Software Used: Microsoft Word, Excel, Lotus Notes and Visio
Job Title: Business Systems Analyst
Employer: Countrywide Home Loans, Calabasas, CA
Dates: 04/05 to 07/05
Duties: Wrote "Faster SE" (standard in house template) documentation
for in-house applications and maintain content management
practices in Visio Source Safe. When working with the IT
department, various Excel spreadsheets regarding disaster
recovery teams for planning purposes were created. Learned
and used an in-house application that maintains all disaster
recovery plans. Participated at an off site location for
disaster recovery drills to maintain and establish daily
operations in the event of a disaster.
Software Used: Microsoft Word 7.0, Excel, Lotus Notes, and Visio Source
Safe
Job Title: Technical Writer
Employer: FedExOffice, Oxnard, CA
Dates: 08/04 to 01/05
Duties: Wrote business continuity planning in the event of an emergency
for a UNIX and WindowsNT IT environment. Directions were
written for cold storage at Iron Mountain for network
connections and servers. All servers documented were written
for servers located in Memphis Tennessee, or moved from the
Oxnard corporate office to Dallas, Texas. Confirmation of
network operations and procedures were illustrated in the
documentation. Testing procedures for communications were also
written.
Software Used: Microsoft Word, Visio and MS Project
Job Title: Technical Writer
Employer: Writers Guild of America
Dates: 01/03 to 02/03
Duties: For the IT department, wrote User Guides for Writer's Guild
of America's staff (WGA). All data gathered for the User
Guides were gathered from developers and the Guild staff.
Minor Project planning was involved to execute the timely
delivery of the manuals. Each application was a Visual Basic
interface with a PL/SQL database. Every database tracked
information for members who conduct business at the Guild.
Software Used: Microsoft Word
2001 T0 2003 WAS USED FOR TRAVELING IN THE UNITED STATES AND CAREER
DEVELOPMENT BY ATTENDING COLLEGE COURSES.
Job Title: Technical Writer
Employer: Boeing Satellite Systems, El Segundo, CA
Dates: 03/01 to 08/01
Duties: When working in the IT department, Disaster Recovery
Procedures were written for Unix Servers, and restore of data
for critical operations. Unix servers were documented for
restore and verification of critical operations. All
information was gathered from system administrators and
database administrators.
Software Used: Microsoft Word and Lotus Notes
Job Title: Technical Writer/Editor
Employer: Equitable Distributors Inc. (EDI) Newport Beach, CA
Dates: 04/00 to 08/00
Duties: For the IT department, Quick Start Guides were written along
with Business Process and Procedures for a transitional
office move from Newport Beach California to New York City.
Policy and procedures were written to explain to EDI
employees applications for Broker stock quote functions to
administrative operational task.
Software Used: Microsoft Word and Lotus Notes
Job Title: Technical Writer/Editor, Vender
Employer: Geo Test, A Marvin Test Systems, Santa Ana, CA
Dates: 09/99 to 12/99
Duties: For the Israeli Military wrote and edited an online User
Guides for testing electronic equipment. Help pages were
created from a User Guide that were written in Microsoft
Word. All Help text pages were converted from Microsoft Word
by using template styles and importing them into Robo2000.
Software Used: Robo Help 2000 and Microsoft Word
Job Title: Technical Writer and Software Tester
Employer: Amgen, Thousand Oaks, CA
Dates: 06/99 to 08/99
Duties: Technical Writer and Software Tester for the IT department.
Quality tested an Oracle software program, using C++ and
wrote test documents. All testing was based on FDA
standards.
Software Used: Microsoft Word and PaintShop Pro 5.0
Job Title: Technical Writer
Employer: AAA Auto Club, Santa Ana, CA
Dates: 03/99 to 05/99
Duties: Technical Writer for an IT department working on an
implementation for other AAA offices through out the United
States. A User Guide, Installation Manual, and an upgraded
manual were written for the configuration of AAA's Gateway.
Other User Guides written included the use of network
servers, gateways, and telephone systems.
Software Used: Microsoft Word
Job Title: Technical Writer
Employer: Pacific Life Insurance, Irvine, CA
Dates: 11/98 to 02/99
Duties: Technical Writer for a Disaster Recovery Implementation team.
Worked on documenting a LAN/WAN room, and Request for
Proposal (RFP). For data storage use at Pacific Life
presentation meetings were held to determine which devices
would benefit the company, in addition to evaluating document
management systems. A documentation management system was
recommended to Pacific Life Insurance.
Software Used: Microsoft Word, Excel and Visio
Job Title: Technical Writer
Employer: Western Data Systems, Calabasas, CA
Dates: 01/98 to 05/98
Duties: A Programmer Reference and Instructional Syntax User Guide
was written for out-of-house use. This User Guide described
elementary concepts of databases, such as, Object Oriented,
PL/SQL, and Oracle. Explanations of COBOL, C, and Java
languages were illustrated for a developer to understand
railroad syntax diagrams. The primary purpose of the
database was to load data from a third part Legacy System and
have the data interface through APIs, providing functionality
of use for the end user.
Software Used: Microsoft Word and PowerPoint
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