Customer Service Management

Ronald Howard

*** ***** ***** **, ***** Creek, SC 29445 United States

843-***-**** *******@*******.***

EDUCATION

Clemson University Clemson, SC

B.S. Management, Management Information Systems September 2006 - May 2010

OBJECTIVE

I am seeking an entry-level position that will provide me with

opportunities to advance my knowledge and develop leadership experience. I

am a self-motivated, critical thinker who possesses all of the attributes

of a successful professional. I am excited about the opportunity to begin

my career in the Information Systems field with a position in your

company.

RELEVANT COURSES

. Business Information Management (SQL, Database Construction/

Management)

. Systems Analysis & Design (Object-Oriented Modeling, SDLC, Agile

Methods, UML)

. Emerging IT Trends (Web 2.0 technologies, Technological innovations)

. Project Management (Project Life Cycle, PMBOK Methodology)

PROFESSIONAL EXPERIENCE

Belk, Inc.

Anderson, SC

Retail Management Internship May

2009 - March 2010

Hands-on exposure to management roles, including visual merchandising,

human resources, shipping and receiving, sales support and loss prevention.

. decision-making with others

. enforcing policies

. interacting with corporate representatives

Charleston Air Force Base Commissary

North Charleston, SC

Store Associate May

2004 - April 2010

Provide active duty, retired, and reserve military personnel and their

families with customer service including, answering customers' questions

and directing complaints to appropriate supervisors.

. developing rapport with customers

. perceiving feelings and situations

. providing appropriate feedback

Clemson University Intramurals

Clemson, SC

Field Manager

September 2006 - November 2008

Officiate and Referee athletic events including softball, flag football,

and 5-v-5 basketball. Organize teams of 10-15 players and oversee field of

play. Provide players with feedback and information regarding rules and

procedures.

. coordinating tasks

. managing groups

. decision-making in a high-stress environment

ORGANIZATIONS

. Association for Information Systems, Founder/ President, Clemson

University Chapter

. Society for Human Resource Management, Founding Member/ Director of

Corporate Relations, CU Chapter

. Project Management Institute (PMI), Member

COMPUTER SKILLS

Advanced knowledge of:

. Microsoft Visio, MS Project, MS Access, MS Excel, MS Word, MS

PowerPoint, PeopleSoft

Contact this candidate