Customer Service Representative
Resume:
TAMEKA K. MATTHEWS
***** *. ********** ** ******* Apt. 302 Belleville, MI 48111
****************@*****.***
OBJECTIVE
Obtain a Permanent Position with Growth Potential
PROFESSIONAL EXPERIENCE
Ultimate Staffing - NSS Technologies, Plymouth, Michigan
11/09- 2/10
Administrative Assistant
. Assistant the Buyer in creating and closing PO's.
. Communicated with vendors in assigning PO's along with following up on
purchased items such as Tooling (Steel) and Miscellaneous items.
. Fax, scan, and mail Purchase orders to Suppliers
. Assist in ensuring that all PO's have been completed
. Handled various projects given and ensured that they were executed in a
timely manner
. Organized and filed necessary documentation
Ultimate Staffing - Comcast Spotlight, Bingham Farms, Michigan
08/08- 4/09
Traffic Coordinator
. Input the titles of client advertisements into database and enter the
instructions for ad airing on the appropriate cable network, zone, time,
and according to the ad priority rating.
. Responsible for maximizing billing opportunities by evaluating sold and
scheduled inventory and adjusting commercial placement manually on a
daily basis.
. Communicate regularly and effectively with Sales Departments regarding
the status of a client's advertising schedule, including possible
commercial spots that were not scheduled or broadcasted as instructed.
Revise and replace instructions for advertising broadcast schedules when
necessary.
. Send final schedules to Insertion Department.
. Perform an Order Verification report and reconciles against Advertising
contract. Review and manage unverified spots.
. Assist in maintenance of Master Client Files.
. Handle billing inquires from Account Executives.
. Facilitate communication with Insertion Department, Clients, Ad Agencies,
and Account Executives regarding late or missing tapes.
. Perform month-close update procedures.
Robert Half Technology/Credit Acceptance, Southfield, Michigan
02/08-4/08
IT Helpdesk Analyst Level I
. Answered and responded to incoming problems and requests via phone,
voicemail, email, or in person.
. Logged and documented all problems and requests in Touch paper Helpdesk.
Followed legalized documentation including Help Desk assignment and
categories spreadsheets.
. Knowledge of resetting passwords for Secure Web Access
. Investigated, trouble-shooted, documented and closed problems and
requests on initial contact via phone or email according to the CA SLAs
. Communicated and took the initiative to work with all colleagues,
including any members of the Project Management and Information Systems
departments to gain information toward resolving problems.
. Followed-up and closed any outstanding Help Desk problems.
Robert Half Technology/Audatex, Ann Arbor, Michigan
11/06-1/08
Customer Service/Technical Support Representative I
. Answered Incoming calls regarding customer inquiries. Follow-up on
unresolved issues with a resolution.
. Provided PC knowledge, including installing and troubleshooting software
and installing and configuring hardware
. Knowledge of Windows Operating systems (98, NT, ME, XP, 2000),
installation and troubleshooting of RAS and TCP/IP
. Knowledge of resetting passwords for Secure Web Access
. Ensured that legal documents requirements were met and followed
. Ability to follow through and complete several projects concurrently.
Self-starter who can work independently and find alternate ways to
accomplish objectives
Tameka K. Matthews
Page 2
Manpower/Lazyboy, Monroe, Michigan
1/06- 09/06
IT Helpdesk Analyst Level I and II (Technical Phone Support)
. Provided level 1 and 2 Technical Phone Support in a Call
Center environment to PC users
. Windows (98,NT, XP, 2000), Word, PowerPoint, Excel, MS
Outlook, Internet Explorer
. Supported and Walked Internal and External users threw
installation and use of software of La-z-boy Websites
. Knowledge of resetting passwords for Secure Web Access
. Ensured that legal documents requirements were met and
followed
. Troubleshoot end users Software and Hardware Issues, fixed
software and hardware problems with PC's
Flight Safety International, Toledo, Ohio
1/05- 12/05
Customer Service Representative I
. Generated Weekly/Monthly/Annual schedules
. Operated a Multi-line telephone System
. Answered Incoming calls regarding Customer account
information
. Arrange Hotel/Car Rental Accommodations for Pilots
. Scheduled Pilots for needed Training
. Demonstrate a personal dedication to the customer
Job One USA/Emergency Management, Bowling Green, Ohio
7/04-10/04
Customer Service Representative I and II
. Handle all Incoming calls for Emergency issues
. Organized and filed necessary documentation
. Create individual Photo Id's
. Produce required reports for inventory
. Learn varies Software packages
. ATTENDING BOWLING GREEN STATE FULL-TIME -- BOWLING GREEN, OHIO 1/01-
12/04
EDUCATION
Bowling Green State University - Bowling Green, Ohio
Major: Bachelor of Arts and Sciences in Liberal Studies
Gwinnett Technical Institute - Lawrenceville, Georgia
QUALIFICATIONS
Windows Operating Systems: 95, 98, NT, XP, 2000, Remedy, Citrix
Metaframe
Microsoft Office Word, PowerPoint, Excel, Outlook
Internet Explorer
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