Sales Management

Gilberto Blattner, PMP

**** ****** ******* *******, ** 77069

713-***-**** ********.********@**.***

Director - IT Operations

Process Redesign and Optimization / Best Practices / Cost Control /

Startups / Turnarounds

Integrations / IT Strategy / TQM / Manufacturing / International / PMO

Implementation / P&L

Developing and executing high impact improvements, I offer a record of

accomplishment in the competitive and demanding environment of Fortune 500

Hewlett Packard. I increased operational efficiencies, implemented

technology initiatives, controlled project costs / time-frames, and

successfully supported new corporate objectives.

A skilled leader and trainer, I managed budgets to $35M and held ultimate

accountability for up to 700 technical, operational and administrative

personnel. I led large scale, mission-critical IT and operational projects

from concept to completion, elevating performance and profits to

unprecedented levels.

o Turning around underperforming business units

o Ensuring excellence in performance metrics

o Instituting state-of-the-art information systems

o Developing solutions to complex operational challenges

o Identifying strategic growth and business improvement opportunities

I hold an MBA, concentration in Management Information Systems, from the

University of Houston. My undergraduate degree is a BS in Electrical

Engineering from Escola de Engenharia Maua in Brazil. I am a Project

Management Professional, Program Management Institute, and fluent in

English, Spanish and Portuguese.

Selected Accomplishments

Served key role in HP / EDS integration. Charged with merging and defining

business processes in sales, delivery and quality for integration that

began in 2008. Completed comprehensive project within strict time

guidelines and achieved $120M reduction in costs by eliminating 900

positions and better use of shared personnel.

Improved control and monitoring of business unit financials. Outsourcing

Services Business Unit missed goals in both revenue and margin in first

half of 2008. Led team that developed plan to enable closer visibility of

unit's financials. Triggered critical actions based on data provided and

unit achieved second half target numbers.

Developed guideline for sales of outsourcing services. Following EDS

integration, two outsourcing sales organizations had different processes

and more uniformity was needed. Worked with EDS counterparts and developed

effective and cost saving uniform process, with focus on the approval of

deals and release of proposals.

Created plan to reduce operational costs. New plan was needed to offset

declining profit at Outsourcing Services Business Unit. Led team in

creating business case scenario for establishing Business Continuity

Services Data Center in low cost location - Costa Rica. HP built center,

achieving 27% margin and $10M annual revenue.

Launched Program Management Office. With the rapid growth of the IT

Outsourcing organization, additional support was needed. Managed all

aspects of putting in place a Program Management Office (PMO). Enabled IT

outsourcing to grow from $1M / year to $134M / year including 144 contracts

in ten countries.

Career History

Business Unit Director, Outsourcing Services, Hewlett Packard Corp., 2008

to Present. Lead integration of Outsourcing Services Business Unit in

multiple countries with newly acquired EDS organization, while maintaining

service levels of existing customers. Control $35M budget/700 personnel.

Manage P&L of legacy HP organization.

Business Operations Director, Hewlett Packard Corp., 2001 to 2008. Managed

day-to-day operations of Outsourcing Services Business Organization.

Ensured pursuit and delivery of quality services per service level

agreements and financial results. Prepared and implemented organization's

business and operational plans.

World Wide Program Director, Compaq Computer Corp., 1997 to 2000.

Implemented corporate system for shop floor data collection in 11

manufacturing plants across five countries. Planned and executed

engineering and manufacturing training. Created reporting systems

providing real time reports on factory metrics.

Earlier Career: Manufacturing Director, Compaq Computer Corp. Operations

Director, Xtal Optical Fibers. Process Engineering Manager, Hewlett

Packard Corporation.

Additional information: My leisure activities include table tennis,

bicycling and exercise.

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