Customer Service Project Manager
Resume:
Belinda B. Bridges
Highland Park, NJ 08904
**************@*******.***
SUMMARY
Results-oriented Clinical Research professional with experience in
administration and preparation for trial set-up, monitoring, tracking, and
close out. Background in Customer Service, Global Logistics,
3+ Procurement and healthcare. Proven strengths in meeting goals and
producing bottom line oriented team efforts through excellent
interpersonal, motivational and communication skills.
MS Office 2007 SAP 4.6 AS400
Remedy MAXIMO ARIBA 8.2
Clarix
PROFESSIONAL EXPERIENCE
COVANCE INC., Princeton, New Jersey 2008-
2009
Clinical Project Assistant
. Primary contact for system users
. Assists Project Manager with study set-up
. Creates and distributes user manuals and provides user training
. Monitors drug inventory at study sites and distribution centers
. Processes drug orders and identifies inventory issues at distribution
centers
. Enters and maintains site information in the IVRS database
. Generates work orders to edit the IVRS database
. Provides support to the IVRS Helpdesk
. Performs User Acceptance tests
COVANCE INC., Princeton, New Jersey 2007-
2008
Interactive Voice Response System/Helpdesk Project Assistant
. Provided customer service to clients, investigators, and patients using
the IVRS
. Record all telephone contacts on logs and forward appropriately
. Verify drug/randomization codes as necessary
. Maintain necessary IVRS Help Desk procedures manuals
. Provide assistance on projects
. Perform other office and study duties as assigned by manager
. Provide assistance to co-workers
. Providing validation as needed for studies
. Ensuring computer checks are done on a routine basis and logs are
completed
. Maintain site inventory for specified studies
. Provide remote coverage during inclement weather with direct line
. Voluntarily provide weekend remote coverage on regular basis
. Voluntarily installed Covance Phone line in home to better assist
callers/clients
. Provide extended coverage on regular basis
. Responsible for maintaining 24/7 coverage of the IVRS Helpdesk
Belinda B. Bridges Page 2
BRISTOL MYERS-SQUIBB, Plainsboro, NJ 2006-
2007
Senior Customer Service Representative- Domestic Global Logistics -
(Temporary)
. Serve as a liaison for wholesalers/distributors with pharmaceutical
orders and shipment of products - Provided extensive customer service
and support to customers.
. Develop/Analyze daily departmental statistical reports.
. Process all customer service orders and maintenance request.
. Work closely with upper management to ensure efficient and effective
support.
. Manage a high-volume workload within a deadline-driven environment.
. Consistently meet performance benchmarks in all areas (speed, accuracy,
volume).
UNIVERSITY OF MEDICINE & DENISTRY OF NJ., New Brunswick, NJ
2005-2006
Senior Customer Service Representative- (Temporary)
. Performed patient registration, billing and collection duties utilizing
ICD- 9-CM, CPT codes, HIPAA laws.
. Greeted and registered patients, scheduled appointments, responded to
routine inquiries regarding operating and billing issues.
. Received patient payments and performed routine bookkeeping tasks.
AT&T SOLUTIONS, Florham Park, NJ
1999-2004
Senior Customer Service Representative- Procurement Department
. Utilized computer system to gather information, trouble shoot and track
shipments, entered and confirmed sales.
. Responsible for ordering equipment, interfacing with vendors, performing
vendor and product reviews. Performed pricing studies/comparisons and
negotiations to ensure AT&T obtained the most favorable terms from its
vendors.
. Daily responsibilities included: Invoice Reconciliation, Asset
Management, Imputing information and special projects.
EDUCATION
Chubb Institute, No. Brunswick, NJ - Data Center Support
American Intercontinental University - AABA in Business Administration
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