Human Resources Quality Assurance
Resume:
Vanessa C. Alexander
Springfield, VA 22153
*************@*****.***
OBJECTIVE: A challenging Human Resources position within a professional
environment providing opportunity for growth and career advancement.
SUMMARY: A dependable and accountable employee who demonstrates initiative
and self-motivation. A high-energy, enthusiastic, and consistent employee
who excels in challenging and competitive environments.
COMPUTER EXPERIENCE
Microsoft office 2000, Kronos, Compudata, Prospect
Management Systems, Printshop, WordPerfect, Visual Basic,
Unix, Windows NT, Internet, CC:Mail, Groupwise, Siebel, Iceman, CPMIS, and
HRIS.
EXPERIENCE
6/2006 to 01/2009 Accenture HR Services - Reston,
VA
Benefits Specialist (TSA - Transportation Security Administration)
. Provided human resource services to approximately 66,000 employees at
airports located nationwide
. Data entry in various systems and tracking tools, audit data entry to
ensure quality of work
. Casework resolution of federal benefits such as health insurance, life
insurance, Thrift Savings Plan, leave without pay, court ordered heath
benefits, Temporary Continuation of Coverage (TCC), military deposits,
and Service Computation Dates (SCD)
. Calculated and processed service computation dates for leave, and
determined veteran's preference eligibility
. Research and resolve data entry correspondence and other discrepancies
. Corresponded directly with the client to resolve any benefits related
issues or discrepancies
. Handle employee medical emergencies by expediting health insurance
enrollments and coordinating efforts with the insurance carriers
. Analyze and develop process improvements to maintain quality
. Organized and facilitated team meetings, focusing on increasing the
engagement and morale of the project
. Awarded a Position of Public Trust Clearance to handle sensitive
government material
11/2005 - 6/2006 Accenture HR Services
Reston, VA
Service Center Coordinator (TSA - Transportation Security Administration)
. Verify for accuracy and certify all incoming benefits forms
. Logging activities on all forms that are processed on a daily basis -
running daily queries and claiming service request on your claim day.
. Process Health Benefits, Court Ordered (FEHB), Federal Life
Insurance, TSP-1, Beneficiary,
Continuation of Coverage (TCC) for Federal employees
3/2004 to 11/2005 Accenture HR Services
Reston, VA
Senior Service Center Representative
. Utilize Siebel and CPMIS platforms to create service requests for
health and life benefits for Transportation Security
Administration employees.
. Review and create service requests for worker's compensation claims
and retirement claims for TSA employees.
. Create Service Requests using the Siebel platform to manage the
Federal benefits for TSA employees.
. Perform quality assurance reviews and audits on benefit forms and
processes for accuracy
. Winner of Big Fish Award for June 2005.
7/2003 to 11/2003 Accenture Reston, VA
Executive Assistant (temp)
. Coordinating all travel arrangements for the managers
. Other duties as assigned
9/2002 to 1/2003 Alexandria City Hall
Alexandria, VA
Legal Secretary (temp)
. Clerically support three City Attorneys
6/1999 to 12/2001 Goodwin House Inc.
Alexandria, VA
Executive Assistant to the CEO
Provided direct support to the company CEO that included:
. Maintaining Executive's calendar to ensure no scheduling conflicts.
. Coordinating all travel arrangements for the CEO.
. Process and screen Executive's mail.
. Developing procedures for reporting office equipment failures and
procedures for ordering office supplies.
. Maintaining all office equipment.
. Preparing payroll for payroll specialist.
. Recording and distribute all meeting notes.
5/1995 to 1999 Goodwin House Inc.
Alexandria, VA
Marketing Technician
. Maintained database of marketing inquiries.
. Responded to all marketing inquiries.
. Created graphic work upon request.
12/1992 to 1995 Goodwin House Inc. Alexandria,
VA
Administrative Assistant
. Composed and edited documentation.
. Screened mail and phone calls for distribution.
. Ordered and maintained office supplies.
EDUCATION
2005 Strayer University Alexandria, VA
MBA: Human Resources Management
2002 Strayer University Alexandria, VA
B.S., Computer Networking,
Minor: Human Resources Management
June 1992 National Education Center Washington, D.C.
Certificate, Business Management
CERTIFICATION
SHRM - Federal sector
REFERENCE
Available upon request.
Contact this candidate