Manager Sales

Philip Kasten

**** ** *****. *** ***** Springs, FL 33071

*********@***.*** Phone: 954-***-****

Alt: 954-***-****

OBJECTIVE:

Highly motivated and results-oriented Business Management Professional

seeks to join an organization that will benefit from an individual with a

strong work ethic and a commitment to excellence.

MAJOR ACCOMPLISHMENTS:

Progression from a used car technician to a Fixed Operations

Director that can maximize profits because of a thorough

understanding of the departments.

EXPERIENCE:

April 2007

to

April 2010

May 2005

to

March 2007

Pompano Honda Pompano Beach, FL

Fixed Operations Director

Review Service and Parts Operations for financial opportunities.

Train service drive personnel to maximize sales and CSI by using a Service

Drive Process on every customer.

Build a menu and train advisors on the proper use of a menu to sell value

to the customers.

Train management to monitor daily financial information and how to improve

performance

in the department.

Build a lateral support system with objective based pay plans for

technicians.

Add a process to track all additional sales requests to improve service

advisors closing ratio.

Parts - Install system to track and monitor wholesale customers purchases

to contact lost customers etc..

Monitoring all areas of warranty compliance and out of line conditions and

we currently have no over-standard conditions.

Highest return on investment using Honda's LLC marketing programs to

regain lost and inactive customers. Response rates of six to eight percent

consistently with an average repair order of $325 dollars. Response rate

and dollars per repair order were the highest

in the zone and district on a quarterly basis.

Mercedes Benz of Miami Miami, FL

Fixed Operations Director

Oversight of Parts, Service and Body Shop Operations. Annual sales of $37

million and a staff of 5 managers and 150 employees.

Advanced Production Systems- ATCON-Objective based plan for

technicians.

ASR's - Tracking of all additional sales requests.

Written Service Drive Processes for additional sales opportunities.

Moved back counter parts counter personnel into the shop for better

technician efficiency resulting in a six percent production gain per

technician.

Mercedes Benz Warranty Training-KPI Management. Lowered warranty index

from

335 in the country in 6/2005 to 176th. 2/2007.

One of the largest Parts Operations in MBUSA.

Mercedes Benz Best of the Best Award for 2005.

July 2003

to

May 2005

January 2001

to

July 2003

August 1997

to

January 2001

February 1977

to

August 1997

EDUCATION:

Braman Motors Miami, FL

Fixed Operations Director

Director for all brands including large collision center, BMW, MINI,

Cadillac, Rolls Royce

and Bentley with annual sales of $50 million dollars. Direct Reports:10

managers and 225

employees.

BMW Center of Excellence Award

Cadillac SFE Platinum Dealer

Monitored warranty compliance and index for all Brands.

Monitored all schedules pertaining to fixed operations.

Hired 2 department heads for the Parts Department and the Body Shop

operation in a very challenging enviroment of a metro store.

BMW of North America South Florida, FL

Aftersales Market Manager

Called on multiple Dealer Groups assisting in Parts, Service and Body Shop

Operations. Assisted in audit and legal issues that protected company

assets while maintaining a business relationship with the Center's.

Negotiated settlements with consumers and legal

department and represented BMW brands in litigation cases. Set performance

objectives for all areas of fixed operations and helped management meet

their objectives through

leadership and forward thinking.

ATCON Training

Nichols Parts Inventory Management

Customer Relationship Management

Time Management

Parts & Service Management Training

Financial Statement Analysis Training

BMW of North America Montvale, N.J. & South Florida, FL

Field Service Engineer

Technical specialist for the National Engineering Department working on

current problems and finding and implementing solutions including the

writing of service bulletins. Worked closely with legal department on

product liability and lemon law issues.

Kimberly Your Car Store Davenport, IA

Technician, Shop Foremen, Service Manager

Performed all duties of management for BMW and Chrysler starting out as a

technician and progressing to BMW Service Manager.

ASE Master Certified Technician

BMW Master Technician

Chrysler Master Technician

1976 Motech- Chrysler Institute Livonia, MI

Automotive Technology Automotive Repair

Training in all ares of automotive repair.

1975 Marshall High School Marshall, MI

Automotive and General Studies

KEYWORD SUMMARY:

References:

Ken Harte - General Manager Braman Motors 786-***-****

Jesse Miller - Parts Director Vista Motors 305-***-****

Ken Kunzman - Fixed Operations Director AN 727-***-****

Russ Lucas - Regional Aftersales Manager BMWNA 866-***-****

Andy Manderson-CFO Pompano Honda 954-***-****

Judy Manderson- Owner Pompano Honda 954-***-****

Dale Meeks- American Honda 561-***-****

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