Manager Project

KATHLEEN FULTON

***** ******** ***** 949-***-**** (H)

Laguna Niguel, CA 92677 949-***-**** (C)

*********@***.***

SENIOR TECHNICAL WRITER AND PROJECT LEAD

Senior-level technical writer and project lead with successful record of

using specialized knowledge of objectives and applications to write,

research, and prepare technical documents and lead project teams. Key

competencies are:

Writing and Editing Managing Projects

Designing Complex Corporate Styles Interpreting Eng. Specifications

Designing and Formatting Documents Developing Healthy Client Relations

Providing Leadership Training Teams and Mentoring

EXPERIENCE

CISCO SYSTEMS, INC. 2000-2009

Senior Technical Writer and Project Lead

Responsible for researching, investigating, and analysis of appropriate

materials to write technical documents. Reviewed and evaluated documents of

others for technical accuracy and grammar as well as led the project teams.

Edited, prepared, and approved summaries of project milestones and other

key management documents. Some projects were:

. Conducted project team meetings during which outlined project objectives,

goals, and deadlines for several products. Mentored and assigned tasks to

new team members.

. Updated and maintained the Cisco Unified Communications Manager

Serviceability suite of books, including Call Detail Records, CDR

Analysis and Reports (CAR), Real-Time Monitoring Tool, Cisco Unified

Reporting, and Serviceability Administration Guides. Mentored new writers

in India and worked with several engineering and product teams.

. Created and managed the Managed Service Providers suite of reference

guides for Cisco Unified Communications Manager, Cisco Emergency

Responder, and Cisco Telepresence. Added specific information about

Disaster Recovery Systems, Management Information Bases (MIBs), SNMP

traps, and Syslog files. Worked with several engineering and product

teams and interfaced with network and system administrators at Verizon.

. Updated and maintained suite of developer guides for Cisco Unified

Communications Manager Releases. Mentored several writers and engineers

in India to assume the updating tasks for ongoing releases. Worked with

several program managers and managers.

. Updated and managed the System Test Architecture Reference Manual and

System Upgrade Manual for several releases of the Golden Bridge project.

Interpreted engineering test reports and architecture design documents to

write about the concepts of system-level testing.

. Worked with engineering teams and writing teams to rewrite the complex

task-orientated configuration of IP features that interoperated with

Cisco IOS.

. Developed the "continuous foldin" process for each T-train release and

managed the foldin of over 600 new and modified commands for each

release.

SPHERION TECHNOLOGY, INC. 1998-2000

Managing Consultant at Moving.com

Responsible for writing, editing, and formatting training documentation for

C.A.R.e.S. (application software) and creating the online help for the

client. Also coordinated context pop-ups with the developers; developed

documentation styles and made recommendations for desktop publishing and

online help tools for ongoing documentation needs. Mentored new writers.

Managing Consultant at BigStore.com

Responsible for developing/implementing an Information Technology

department style and writing technical documents by using FrameMaker, MS

Word, and Visio for the client. Technical documents included Oracle

Financials and PageDigital order entry, GE Information Services (GEIS)

Electronic Data Information (EDI) that included mapping and translation,

COM object functionality. Mentored new writers.

TOSHIBA AMERICA INFORMATION SERVICES 1996-1998

Senior Technical Writer

Responsible for writing and editing installation guides, user guides and

programming manuals for Strata AirLink Wireless Systems. Also worked with

marketing staff, engineers and Quality Assurance testers; wrote and edited

user guides for the Cordless digital telephone, the installation guide for

DKQuote and the programming and operations manuals for Hotel/Motel

Information System (HMIS). Converted all final documents to PDF and edited

documents for conversion to online help by using RoboHelp.

EDUCATION

BS, Information Systems, University of Phoenix

PROFESSIONAL DEVELOPMENT

Cisco Seminars/Workshops: Achieving Business Goals within the Law; CCIM-R

Training for Technical Documentation; Writing and Editing Tools (XMetaL)

for Technical Documentation Audience

PROFESSIONAL AFFILIATIONS

Society for Technical Communicators Dunn and Bradstreet (D&B) - Vendor

Business Partner Central Contractor Registration (CCR) - Vendor Business

Partner

TECHNICAL

Adobe FrameMaker and Acrobat Professional; ElmSoft FrameScript; Documentum

Web Publisher; XMetal Authoring; MicroSoft Word, Excel, PowerPoint, Access,

Outlook, LiveMeeting, NetMeeting, and Internet Explorer; SnagIt (Screen

Capture); Mozilla FireFox

REFERENCES AND SALARY HISTORY

Upon Request

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