Training Sales Representative
Resume:
Clifford V. Etters
Chicago IL, 60660
PH#: 773-***-****
E-mail: ***********@*****.***
SUMMARY OF QUALIFICATIONS
. Proven organizational, leadership, and managerial skills
. Experience managing large and small teams
. Experience with project management, execution, and completion.
. Excellent interpersonal and communication skills (spoken and written)
. 9 years of customer service and sales experience
. 5 years of training and development experience including instructional
design, training delivery, organizational development, performance
coaching and personal development
. 3 years of Instructional Design and E-Learning experience including
the use of Articulate, and iAuthor platforms.
. Expert use of Microsoft's Word, PowerPoint and Excel programs and
familiarity with the rest of the MS Office suite.
. Flexibility working with all levels of corporate structure
. Enthusiasm and openness in consistently changing and challenging
environments
EMPLOYMENT HISTORY
Instructional Design Analyst, Accenture, December 2010 to Present
Worked as an Instructional Design Analyst on courses internal to
Accenture's business operations. Responsibilities include:
. Creating original course documents and updating existing content
. Interviewing subject matter experts (SME) for content creation and
design needs as well as for existing content relevance and
applicability.
. Ensuring content was built to course specifics as well as the
principles of instructional design theory and cognitive load.
. On average, managing the creation of one presentation per week with an
average of 5 SME feedback edits per presentation, including the
attendant job aids for faculty and participants.
. Creating the delivery content along with all print needs and
production.
. Working with my team lead to ensure the accuracy of project content,
SME feedback, and project delivery.
Instructional Designer, Kaplan Higher Education, October 2009 - November
2009
Worked as an Instructional Designer on Kaplan Higher Education's Medical
Office Specialists (MOS) Course. My primary work was to update the
existing MOS Course in accordance with Kaplan's methodology and
Instructional Design principles. Responsibilities included:
. Conducted analysis of the Medical Office Specialist content with
Kaplan's National Curriculum Advisory Committee (NCAC) to determine
what content was obsolete, what needed to remain, and what new content
needed to be added.
. Collected existing lesson plans and instructor resource guides, and
compiled the information into strategic guides for making the NCAC
recommended changes.
. Worked on a strategic plan to implement a major change to the medical
coding content in order to begin making the school instruction
compliant with a 2012 requirement.
Instructional Design Analyst, Accenture, January 2007 - March 2009 and from
July 2009 - September 2009
Worked as an Instructional Design Analyst on Accenture's Core Schools
Development Team. My primary work was on the LoR 4 Senior Executive
School, a weeklong, quarterly delivered school focused on Personal
Leadership, Improving and Managing the Client Relationship, Networking and
Teamwork. Responsibilities included:
. Interviewed subject matter experts for content creation and design
needs as well as for existing content relevance and applicability.
. Created essential preparation material for faculty and participants,
as well as observing and documenting the pilot delivery of the new
content.
. Wrote content updates and managed those edits across a library of over
70 interrelated school documents.
. Created and delivered a two day preparatory training course for the
Senior Executive faculty of the LoR 4 School.
. Collected and collated the daily feedback from 200+ participants for
post-school review.
. Acted as a lead faculty assistant during the school to provide
observation on content delivery, participant understanding, cognitive
load, change ripple effect, troubleshooting, crisis management, and to
ensure the school logistics ran smoothly.
As a member of the Core Schools Development Team, I also provided support
for the other Core Schools (Accenture's Core Analyst, Core Consultant, Core
Manager and Core Senior Manager) as required. Responsibilities included:
. Conducted observations of the Core Consultant School delivery, and
content analysis for participant understanding, cognitive load,
applicability, change ripple effects, and logistics.
. Delivered 95 critical updates inside of two weeks for an essential
online Core Consultant Prerequisite Project Management Course taken by
approximately 5500 participants annually.
. Edited school conduct evaluation questions and updated the daily
Evaluation process during an aggressive deadline driven rebuild of
Accenture's Core Analyst School.
. Managed content change and editorial review of all printed materials
for all of the Core Schools.
. Used iAuthor (HTML editor) to update the online guide for the Core
Schools.
. Provided assistance to any other member of the development team that
needed it.
Regional Trainer and Various Positions, Games Workshop, March 2000 - July
2006
. Provided training and development management for the Games Workshop
metropolitan areas of Chicago, Detroit, Houston, and when necessary
for Los Angeles and Seattle.
. Tracked regional training levels on a weekly basis for over 60
personnel to ensure training delivery occurred in alignment with the
business needs.
. Spent a year working with a training team to create a standardized
program of training for a 55+ store retail chain.
. Created a standardized competency exam to measure training retention
for new training sessions, edited existing training sessions to
provide more relevant training, and trained managers and staff on how
to use the training plan.
. Provided managers with training tailored to individual learning needs,
and helped the managers developed flexible training plans that were
aligned with business needs.
. Delivered seminar style classes on Leadership and Management, and
Coaching and Development.
. Created and delivered training sessions on recognizing training needs,
creating the training, delivering the training, and follow-up with
coaching.
Account Executive, Multiple Zones International, Renton WA, April 1999 -
May 2000
. Responsible for the IT and computer networking needs of 50 corporate
accounts, making a minimum of 80 prospective calls per day with an
average talk time of 3 minutes per call.
Sales Representative, Mailboxes Etc, Tacoma WA, February 1998 - April 1999
. Provided customer assistance with shipping needs.
Sales Representative, Minolta Business Systems, Tukwila WA, March 1997 -
February 1998
. Responsible for the copy and service needs for customers in the
greater Seattle metropolitan area, making 20 cold call visits, and 20
prospective phone calls daily.
Officer, United States Army, Fort Lee VA and Fort Lewis WA, August 1994 -
January 1997
. Supervised a United States Army Supply and Services Activity (SSA)
Warehouse with over 1500 lines of Stock Keeping Units (SKU's), 30
soldiers, and over $3 million worth of Material Handling Equipment
(MHE).
. Supervised a Water Purification Platoon with over $4 million worth of
trailer mounted reverse osmosis water purification equipment, and 20
soldiers.
. Provided logistical support to over 13,000 Cuban refugees as a supply
and services officer during a 6 month deployment to Guantanamo Bay,
Cuba.
. Acted as an Assistant S3 (Operations) planning and executing the day-
to-day operations of an 800 person Corps Support Battalion (CSB).
EDUCATION
. North Georgia College, Dahlonega GA, 1994, Bachelor of Arts in English
. Roosevelt University, Chicago IL, Currently enrolled in the Masters of
Training and Development program with a 4.00 GPA
AFFILIATIONS AND ACTIVITIES
. American Society of Training and Development (ASTD)
. Chicago Chapter of ASTD, Director of Community Relations 2007
. Jobs For Youth Volunteer Trainer
. Food Writer for Hungry? Chicago, Gapers Block, and Yelp
Contact this candidate