Customer Service Objective

Tracie Doctor Allen

**** **** ****** ***.

Charlotte, NC 28216

Contact: 704-***-****

************@*****.***

Objective My professional objective is to acquire a career in a company

or organization where my knowledge, skills, and abilities will be used to

enhance the organization.

Education Master of Business Administration

Charleston Southern University "08"

Bachelor of Arts in Psychology

Winthrop University "02"

Work Experience

Export Documentation Clerk: International Forwarders, Inc. (Export

Dept.) 2005 -2007

Charleston, S.C.

. Regularly communicated and built lasting rapport with

representatives of international customers.

. Prepared and evaluated "documentation records" and "letter of

credits".

. Assumed the duties of consul to the U.S. and other countries

when managing shipping traffic and safety protocols.

. Mediated business between shippers and receivers.

. Used federal and international guidelines to classify outgoing

products.

Export Traffic Consultant: Rogers & Brown, Inc. (Export & Traffic).

2003 -2004

Charleston, S.C.

. Responsible for tracking and providing status for clients'

shipments between destinations.

. Prepared contract bills and documents between seller and buyer.

. Processed documents timely and accurately.

. Solely responsible for the management of several accounts.

Event Coordinator: Winthrop University

1999 -2002

Rock Hill, S.C.

. Organized and implemented various programs and activities.

. Developed many student-led events.

. Supervised stage lighting staff for campus productions.

. Prepared advertisements for events.

. Coordinated and contacted vendors for procuring space and

services

Secretary: Winthrop University

2001 -2002

Rock Hill, S.C.

. Coordinated special projects, events, and committee meetings.

. Made travel and accommodation arrangements for visiting

university guests.

. Typed routine correspondence and reports for meetings and

events.

. Monitored monthly expenditure statements for budgets.

. Maintained records.

Skill/Training Customer service background, excellent telephone manner,

willing to accept all levels of responsibility, flexible,

fast learner, detailed oriented. Familiar with Microsoft

excel, word, outlook, and power-point. Capable of

operating photocopiers, fax machines, calculators,

scanners, CPU's, and all other general and advanced office

equipment.

Achievements Dean's List, National Dean's List, Recipient of Life

Scholarship, Member of

a community service organization

Certifications Hazardous Materials Certified

References Available Upon Request.

(Ok to contact previous employers)

Contact this candidate