Human Resources Customer Service

Julie Schroeder, SPHR

**** *********** **. ***. ( Boynton Beach, FL 33472 ( Phone: 561-389-

4123

***************@*****.*** / http://www.linkedin.com/in/julieschroeder

Business Operations Professional

Strategic Partnership Presenting and

Building/ Key Account training to large

Management & Service and small settings

Excellent Time Manager Development of

with strong supervisory Training Materials &

skills. Instructions

Respected business relationship developer. Fourteen years of progressive

business experience which includes sales, project management, client

renewals, and presentations. Proven track record of driving growth and

expansion of clients' processes. Strong command of business protocols and

experience conducting business with managers and C-Suite executives.

Expert relationship builder and business strategist.

Professional Experience

Human Resources Manager/Community Outreach Director

08/2008 - Present Clinics Can Help Palm Beach, FL

An International Healthcare Non-Profit Foundation.

. Headed numerous fund development projects earning over $140k in grants

in the first six months of employment.

. Regularly promote the foundations purpose and accomplishments at local

and state networking events.

. Developed and implemented policies and procedures for in-service

training, work hours, and types of service to be performed by

volunteers.

. Secured services of volunteer workers for numerous large projects.

. Facilitated training seminars on topics such as Anti-Harassment and

safety.

. Directs projects to be carried out by volunteer workers.

. Established and published Foundation's newsletter, and prepared new

items for other news media.

. Conducted surveys to evaluate effectiveness of the marketing and

volunteer service programs.

Senior Human Resources Client HR Consultant

11/2002 - 08/2008 AlphaStaff, Inc., Palm Beach County, FL

A Professional Employer Organization and Human Resources Outsourcer.

. Directed clients' HR processes; supervised 87 client managers at 120

different work sites nationwide.

. Renewed clients on a monthly and quarterly basis.

. Up sold all accounts on 401(k), customized training, and other

technical outsourced items.

. Conducted HR audits and analysis for every client in order to increase

or maintain HR output.

. Implemented HR strategies that supported the growth and achievement of

my clients by developing a customized calendar of essential meetings,

training and best practices.

. Delivered quarterly legal issue training for all clients on topics

such as, diversity, ADA, discipline & documentation, HR updates and

leadership.

. Conducted regular on-site client meetings to focus on reducing

turnover, employee development and retention, improving function and

efficiency.

. Regularly conducted investigations and built responses to EEOC charges

when needed.

. Handled crisis management for clients on employee discipline and other

issues such as payroll, benefits, and workers' compensation.

. Trained managers on effective ways to motivate employees, communicate

performance expectations, discuss employee performance and recognize

distinguished achievements.

. Ensured compliance with Section 125, FSA, COBRA, HIPAA and FMLA as

well as other applicable state and federal laws.

. Regularly developed and delivered Web based training and orientations

for clients.

. Regularly evaluated clients' HR processes and programs to ensure

maximum delivery of services and engagement of client.

. Counseled, interviewed and terminated employees at client work-sites

when necessary.

. Key member of the Customer Service Task Force heading several

committees.

. Served on panel that interviewed corporate candidates.

. Wrote and delivered new policies for the Account Management

department.

Human Resources Manager

05/2001 - 11/2002 Trade Show International, North Palm Beach, FL

A tradeshow management company with 65 employees

. Responded to employee's inquires on benefits, payroll and company

policies.

. Processed and tracked unemployment claims; prepared response to the

State.

. Prepared monthly and bi-weekly reports on new hires, terminations,

salary workers' compensation and leave of absences (FMLA).

. Audited employee (active and terminated) filing systems to ensure

state and federal compliance.

. Conducted interviews and ran all print classified advertising.

. Collaborated with several temporary agencies for recruiting.

. Advised on benefit packages and handled the enrollment process.

. Coordinated Visa entrance for exhibitors and visitors for three large

international trade shows.

. Took on registration and exhibitor analysis during and immediately

preceding each show.

Technology

Software: MS Project, MS Office (Word, Access, Excel, PowerPoint),

Salesforce.com.

Web/Multimedia: Client Management Systems, Live Meeting, Go-To-Meeting,

Genesys.com.

Education, Training, Awards, and Affiliations

Education

. ROLLINS COLLEGE - Bachelor of Arts Winter Park, FL

Additional Training

. Maintaining SPHR certification through 60 hours of continuing

education every three years, including Strategic Plan Development,

Predictive Index training, and other HR and legal seminars.

. Regularly attend non-profit focused workshop in order to acquire more

knowledge, and abilities of leadership in non-profit.

Professional Affiliations

. Society for Human Resource Management, Member since 1999

. HRPBC, Member since 2003

Awards

. AlphaStaff: Great Ideas Contest Winner 2003

. AlphaStaff: Nominated for employee of the two years in a row.

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