Project Manager Management

Joy E. price

610-***-**** ( *********@*****.***

PROFILE SUMMARY

* In-depth knowledge of computer programming languages, networking

technologies and Software Development Life Cycle (SDLC)

* Working knowledge of agile and traditional software development

methodologies

* Advanced proficiency in Microsoft SQL Server 2005

* Advanced proficiency in Microsoft Office Suite 2007

* Advanced proficiency in Microsoft Visio / Microsoft Project

* Advanced ability to facilitate strong communication lines

between technical and business teams resulting in optimal

project completion.

* Extensive experience in requirements gathering, requirement

mapping, documentation, report design, report analysis, defect

reporting, and defect resolution management.

* Experience developing and analyzing business and development

specifications documents.

* Proven ability to provide strong leadership through team

building, resource management, time management, task

prioritization and strong communication development.

Work experience

Clearwire, Jun 2008 - Present

Operations Project/Support Manager

. Provide support for multiple ongoing Operations projects

. Participate in Requirements Gathering Sessions (RGS) to define

and document Functional Requirements

. Produce product requirements documentation for business and

technical departments use.

. Manage the operations testing life-cycle for the products

released to the production environment

. Train and support the Customer Care Representatives

. Prepare training and specification documents

. Provide technical support for Content Management System

development and programming teams

. Coordinate planning of projects and tasks with other business

teams as needed

. Develop project plans and timelines as necessary to ensure

deliverables and projects adhere to aggressive company project

completion deadlines within allocated budgets

. Perform constant risk assessment, analysis and management for

ongoing and new projects as they progress or develop.

. Perform feasibility studies as necessary.

. Prepare and manage project timelines, providing details to

appropriate parties on a weekly basis.

Document Solutions Group Inc., Jan 2005 - Jun 2008

Implementation Project Manager, Dec 2006 - June 2008

. Performed all kick off meeting tasks

. Created detailed billing reports for clients

. Prepared and managed project timelines based on client

requirements

. Documented all scope changes as necessary

. Ensured all deliverables were received by the clients on time

. Hosted status meetings / provided agendas, minutes and other

related materials for both clients and upper management

. Provided status of trials throughout the implementation phase

. Prepared trials for transition to support phase

. Facilitated all client related training - both web conferencing

and onsite

. Communicated status and/or other important information to upper

management

. Performed Project Management level User Acceptance Testing (UAT)

of software prior to release to production

. Provided clients with innovative and creative resolutions for

any special needs that developed.

. Provided clients with the highest level of support possible

. Provided 24/7 emergency project support as necessary

. Led Lessons Learned activities with clients

Quality Control Lead / Support Analyst, Jan 2005 - Dec 2006

. Wrote and performed test plans and scripts for custom

Electronic Data Capture software

. Resolved functionality issues with software engineers as needed

. Reported all software bugs and anomalies detected and followed

through with verification of applied resolutions

. Worked to troubleshoot and resolve all problems clients/users

encountered using the product (custom EDC software) in the most

expedient and efficient method available

. Resolved all client/software related issues in a timely manner.

. Maintained highly detailed documentation to comply with FDA

regulations

education

Alvernia University, Shillington, PA, 2004-2006

Major: Computer Information Systems

Minor: Business

Degree Earned: Bachelor of Science, CIS

Berks Technical Institute, Wyomissing, PA, 2002-2004

Major: Computer Programming

Degree Earned: Specialized Associate Degree

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