Customer Service Human Resources
Resume:
Heidi Eichenberger
*** ******* *** *******, ** **053
Home: 856-***-**** Cell: 856-***-****
***************@*******.***
Professional Summary
Highly motivated professional ready to transition into new career in Human Resources
in order to utilize known skills built through 16years of experience in the health care
industry and cultivate newly acquired skills in Business Management and Human
Resources. Exceptionally organized and disciplined with well developed interpersonal
skills and posses ability to direct and motivate in a supportive manner. Business
administration abilities include coordination with management and vendors in order to
execute daily activities and functions.
• •
Compensation and Benefits Productive Disciplinary Actions
• •
Employee Development Project Management
• •
Hiring Practices Managerial Finance
• •
Conflict and Dispute Resolution Marketing
• •
Evaluation Practices EEOC,OSHA,HIPPA,and BLS
• Standards and Regulations
Team Skills and Performance
• Organizational Behavior and
• Labor Relations
Development
Education
Bachelors in Business Management 7/2009
American Intercontinental University Hoffman Estates, IL
• Concentration in Human Resources
• GPA 4.0 Graduated Summa Cum Laude
Work History
Medical Assistant 2006-Present
Hospital of the University of Pennsylvania Voorhees, NJ
• Draw blood from patients and take vitals
• EPIC-entering data into an electronic medical record system
• Assisting patients in the management of their diabetes
• Appropriating phone calls to proper personal
• Monitoring fetal well being via non-stress tests
• Assisting in Procedures such as Chronic Villi Sampling and Amniocentesis
• Filing requisitions and submitting labs to appropriate laboratory
• Forming relationship with suppliers and ordering supplies
• Administering non-stress test
Front End Cashier Customer relations
Wegmans 2009-2010
• Providing excellent customer service Mt.Laurel, NJ
• Correctly performing monetary transactions
• Assisting in the restocking of merchandise
Perinatal Coordinator 2003-2006
Phoenix OB/GYN Assoc. L.L.C. Moorestown, NJ
• Liaison between patients and Perinatologist
• Obtaining any and all referrals for appointments
• Pre-certifying patients’ pregnancy and deliveries
• Creating spreadsheets using Microsoft Office
• Scheduling and coordinating specialist appointments for patients
• Forming relationships with other providers in order to provide fluency of care for
patients
Medical Assistant 2000-2006
Phoenix OB/GYN Assoc.L.L.C. Moorestown, NJ
• Screening patients to appropriate care
• Vitals
• Filing requisitions via computer and written forms
• Submitting labs to appropriate Laboratory
• Assisting the doctors in routine OBGYN examinations
• Assisting in procedures such as biopsies
• Administering non-stress test
Front Desk Secretary 1998- 2003
Phoenix OB/GYN Assoc.L.L.C. Moorestown, NJ
• Check-in and Check-out
• Issuing referrals and pre-certifying
• Organizing charts
• Taking phone calls and messages
• Scheduling appointments for patients
Technical Skills
Microsoft Office Products 2007: Word, Excel, Power Point, Outlook, and Project
References
Karen Segal
Nicole Maldonado
Lisa Mills
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