Director - Project Management, Data Management, Reporting
Resume:
JANA K. BOYER
**** ******* *** *** *******, CA 90066
**********@*****.***
SUMMARY OF QUALIFICATIONS
• Proven Client Relationship skills
• Team builder and leader
• Proactive and solutions oriented
• Effective communicator and facilitator
• Resourceful problem solver
• Project and Sample Management expertise
• Passion for innovation and technology
PROFESSIONAL EXPERIENCE
IPSOS/OTX Research, Culver City, CA
Director, Ipsos Observer Aug. 2005 to present
• Collaborate with clients on project design and execution to provide solutions to meet their market
research needs.
• Oversee project management team through all phases of online project execution including quality
management, survey prep & programming, sample management, field management, coding, and data processing.
• Manage Sample process and partner relationships from bidding through execution.
• Partner with Sales and Operations teams to ensure client expectations are met or exceeded.
• Liaise with all US Observer teams: West, East and Central to assess on-going needs, and ensure
team members maintain a high competency level in all areas.
• Train new team members on systems and procedures, refreshers for experienced team members.
• Oversee execution of QA measures, conducting quality audits across all phases of projects, and
coaching team for improvement.
• Provide senior management with feedback regarding operational issues, training, etc. for
discussion to ensure short and long term objectives are being met.
• Coach and mentor team members preparing them for the next level.
• Utilize Excel, SPSS, and PowerPoint to analyze and present findings.
Achievements
• Responsible for all of the company’s data processing functions, Entertainment and other Market
Research clients. Key areas included coding, data management, Uncle and Quantum tabulations,
producing data and SPSS files, and graphical reports.
• Exceeded all revenue goals leading team to highest revenue achievement in division, $7M revenue
based on a $4M budget.
• Developed a Project Management Training Program focusing on the technical steps of the position
and client relationship building. Documented in a detailed Training and Reference Manual.
• Led Observer team through integration process after being acquired by Ipsos, both financial and
survey systems.
• Increased the level of expertise of the team increasing the efficiency and consistency in performing project and client management roles.
• Led team of 8 PMs to consistently manage projects within budget and expected delivery while
meeting high quality standards.
• Five team members earned promotions over the past few years.
Pine Company, Culver City, CA
Director, Data Processing 2000 to Apr. 2005
• Responsible for all of the company’s data processing functions, Entertainment and other Market
Research clients. Key areas included coding, data management, Uncle and Quantum tabulations,
producing data and SPSS files, and graphical reports.
• Directed the execution of large, multi-phased projects, working closely with the client and internal teams to ensure project objectives were met.
• Hired, trained, supervised, and provided guidance to 15 direct reports.
Director, Entertainment Operations 1995 to 2000
• Responsible for company’s largest account, National Research Group (Nielsen NRG).
• Developed and maintained client partnership, primary contact for client principals.
• Implemented workflow, quality control and project management procedures, coordinating team
and operations teams.
• Managed multiple projects from estimate to billing, adhering to aggressive timelines and ensuring
a high quality product throughout the process.
Manager, Entertainment/Sr. Project Director 1990 to 1994
• Client management and tabulation production on Entertainment and other key accounts.
Achievements
• Standardized tabulation procedures, increasing account profit by 15%.
• Modified workflow procedures, reducing project turnaround time by 20%.
• Enhanced quality control procedures, reducing project rework significantly.
• Improved team project communication across departments.
• Directed the successful completion of over 2,000 Entertainment projects per year.
The M/A/R/C Group, Dallas, Texas
Local Market Network (LMN) Manager
• Managed the relationship and technical aspects of the Local Market Network consisting of 30 field
services located nationwide.
• Accountable for developing and executing a $500,000+ operating budget.
• Coordinated M/A/R/C’s technical staff and Local Market Network users in converting the LMN
from a national on-line CRT network to 30 PC LANs.
Project Director/Tab Programmer
• Directed sample selection, CATI questionnaire development and QA, data collection, coding, wrote
tab specs, and tabulated data.
• Functioned as liaison between operations teams and client service.
NFO Research (TNS), Toledo, OH Concurrent with College
Telephone Survey Supervisor/Trainer/Interviewer
EDUCATION Bowling Green State University, Ohio
B.S. in Business Administration Major: Marketing/Market Research
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