Customer Service Sales

MICHAEL J KOCLANIS

**********@*****.***

**** * ******* ** #*

Chicago, IL 60630

773-***-****

OBJECTIVES

Technology and Business Savvy individual seeking a position in Information

Technology

. End User Support: Hardware and Network

. Testing and Troubleshooting

. Problem Identification/Analyst

. Customer Service Excellence

. Purchasing / Inventory Control

CREDENTIALS

MCSE, A+, Network + Certified

TECHNOLOGY SUMMARY

Software: Windows NT/2000/XP/Vista, Microsoft Office 2003 and 2007,

Norton Anti and McAfee, PC Anywhere, Remedy Help Desk, Adobe Creative

Suite

Network: Active Directory, LAN/WAN, TCP/IP, VPN

Scripting: HTML, DHTML

PROFESSIONAL EXPERIENCE

Career Track in Level II Help Desk Support, Sales and Customer Service

Level II Helpdesk

. Preformed desktop support to 900 Home office and 2000 field agents

. Trouble shot network connectivity and user access issues

. Oversaw Windows 2000 rollout to remote & home office users

. Performed server security updates & patches

. Managed network users & access levels

General Manager

. Created & maintained company website and managed company's network

. Delivered exceptional customer services proven by meeting and

exceeding sales quotas

. Performed daily operations of store opening, closing, employee

training and supervision

. Supervised ordering & product inventory and managed vendors relations

. Performed Photo Finishing including photo development, editing,

retouching, restoration and enlargements

. Coordinated and participated in sorority and fraternity events for a

major University in Chicago

EMPLOYMENT HISTORY

General Manger, Alpine Camera, Des Plaines IL Apr. 2006 -

Jan. 2010

General Manger, Empire Photography, Skokie IL Sept. 2003 -

Apr. 2006

Level II Helpdesk, TAP Pharmaceuticals, June. 1999 -

Sept 2003

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