Customer Service Sales

Joel G. Bernarte

*** ******** *****, ********, ********** 94044

Mobile: 415-***-****

Home: *** -*******

Email: ******@*****.***

________________________________________________________________

Objective: To acquire a challenging position in a Dynamic Organization that

will enable me to use my experience in customer service satisfaction,

utilize my organizational skills and harness my ability to work well with

people.

Professional Experience:

Columbia Technologies Inc.

1136 - 1146. J Nakpil Sts

Malate II, Manila

1004 Philippines

632-***-**** up to 94

www.CTI-PHIL.com

Account Manager / Sales Manager - March 1992 to January 2010

. Developed and managed large corporate and government accounts generating

substantial order of computers and IT solutions which resulted in big

revenues for the company.

. Played a major role in closing a Multi Million Dollar contract with the

local IRS of the Phils. ( Bureau of Internal Revenue).

. Managed the IT sales staff and marketing operations in my territory.

. Managed the Autodesk (MSD) and (PTD) sales group of the company

. Developed and implemented strategic business and sales plans.

. Works in a fast paced competitive and result driven Business Environment.

. Handles Customer Service and problem escalation of clients and sees to it

that problems are resolved for customer satisfaction and customer

retention.

. Monthly and Quarterly reporting to the Management Group.

Electroworld Computer Systems

Cityland Condominium

Makati City, Philippines

Sales Associate (1991 - 1992)

. Computer Showroom Sales Coordinator.

. Handles customer inquiry and turns them into actual sales.

. Perform product presentation and configuration of PC systems.

. Assist Customers with all their queries regarding and of

Electroworld's product portfolio.

. During the short stint with the above company, an award was given to

him as the top sales person for the month of December 1993.

Education:

Adamson University 1990

San Marcelino, Manila, Philippines

BS Computer Engineering

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