Software Technician

VaRon Felder

Summary:

Comprehensive understanding of data analyzing, scrubbing, and end user

support. Team oriented, self-motivated, flexible, employee with proven

ability to provide direct customer satisfaction and sound decision making.

Technical Skills:

Programming Languages: Perl, PHP, CSS, HTML, Java, C++, C#.net, SQL and

PL/SQL

Databases: Oracle 10g, MySQL

Software: Medisoft, Lytec, Eclipse, Remedy, WebEx, Microsoft Office

EDI: Ansii X12 837, RMS, YGC, Putty, Filezilla

Systems: Windows, Linux Unix

Education and Training:

July 200- May 2005

B.S. Degree in Computer Science

South Carolina State University, Orangeburg, SC

July 2008-August 2008

M.I.S. Degree in Software Engineering Management

Strayer University, Atlanta, GA

January 2010-Present

Certificate in Database Programming

Orangeburg Calhoun Technical College, Orangeburg, SC

Professional Experience:

December 2009- Present

Retail Service Technician, Verizon Wireless

. Aiding in retail store operations, merchandising and overall store up

keep.

. Assisting customers with servicing wireless needs and purchases.

. Troubleshooting handset, personal computers, and net books to

determine root cause of issues connecting to wireless services.

November 2009

Consultant/IT Lower Orangeburg/Upper Dorchester Community Development Corp.

. Acting as a consultant in making purchasing devices regarding

electronic and computer equipment.

. Performing maintenance and upkeep of company desktop, printing, and

networking equipment.

. Aiding in training users in the use of desktop software.

October 2008-September 2009

Data Analyst, Axiant LLC

. Utilized scripting languages to query a MySQL database to create web

and command line programs used for ad-hoc reporting in a debt

collection environment.

. Acted as a Business Analyst to gather client requirements to aid in

the design of programs to their specifications.

. Resolved issues with data fall out issues and ensured the accuracy of

the data being transmitted.

. Utilized PHP/Perl to develop internal/external applications and

utilities.

May 2008-September 2008

EDI Analyst, McKesson Inc

. Analyzed EDI transmission files to identify data mapping,

transmission, and software issues that would cause healthcare remit

claims to fall out.

. Responded to calls regarding EDI issues and problems.

. Utilized tools to remotely troubleshoot end users' personal computers

to aid in the troubleshooting EDI transmission.

May 2005-March 2008

Verizon Wireless

Technical Support Coordinator June 2007- March 2008

. Performed over the phone support to customers in resolving cellular

communication issues in a triage 24/7 call center environment.

. Assisted customers to resolve issues with the data card and handset

driver issues on Windows and Mac operating systems.

. Utilized Remedy software to create, track, and monitor trouble tickets

while keeping customers

Retail Service Technician May 2005-June 2007

. Resolved customer issues with cellular equipment issues and failures.

. Responsible for ensuring customer satisfaction and meeting monthly

sales quota.

. Responsible for training new hires and tenured representative in

smartphone/advance device support.

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