Manager Customer Service

Peter Lindsay p: 973-***-**** ** Coykendall Road e:

************@***.*** Wantage, New Jersey 07461

ENGINEERING MANAGER

Core Competencies

Process Reengineering - Team Building & Mentoring - Sales Support - Budgets

Customer Relationships - Program Management - Project Management - Product

Development

Cost Containment - Green Standards - Policy Development - Technical White

Papers

MSME, BSME - New Jersey Institute of Technology

Licensed Professional Engineer- State of New Jersey

"Engineering manager with an understanding of existing technologies and the

ability to learn and appreciate emerging technologies. Unique ability to

lead teams in delivering technical solutions to real world challenges while

meeting the constraints of standards, codes and legal requirements."

SIGNIFICANT ACCOMPLISHMENTS

. Rebuilt and reinvigorated languishing engineering team, improving

business segment contribution to the bottom line from 25% to 40%.

. Consolidated two engineering departments and introduced new procedures

that improved scheduling and closed "back doors" that some customers

used to circumvent customer service and accounts payable.

. Streamlined process for introducing jobs into engineering from sales.

Implemented the "owner and subcontractor" system of assigning work.

Forced all engineering work to enter through a central point insuring

that the request was properly formatted, complete, and properly paid

for.

. Revamped approach to product qualification at GEC-Marconi by

reengineered the statement of work document. Slashed final

qualification acceptance time from one year to one month.

. Developed and presented at review a new subminiature rate sensor,

winning funding from the US DoD. The project closed on time and on

budget and two of the three new elements was awarded patents.

. Created a new standardized technical white paper format for

engineering's customer submittals. Prior approach was inconsistent

and unprofessional. New approach gained respect from customers and

consumed less engineering effort in the long run.

. Established a new drawing and part numbering system, along with

protocols for its use. Although met with initial resistance, the new

system proved itself in use and became the preferred standard.

. Published a comprehensive corporate policy that governed the handling

of US Government requirements for the preference of domestic specialty

metals when imposed on orders. The final written policy not only

assured legal compliance, but also was effective evidence of the

company's due diligence during proposal and audit phases.

. Created a uniform "green" policy of new standards, new custom

finishes, and what requirements could not be accepted because they

conflicted with the products' ability to perform as expected.

. Authorized design and fabrication of a series of interchangeable tools

that allowed engineering to produce small quantity evaluation samples

and even low rate production runs in two to four weeks and with an

investment of $500 to $1,500. Ordinarily such an undertaking would

involve 12 to 20 week's lead-time and up to $30 K investment.

. Provided instruction to customers' engineers, buyers and project

managers on the subject of structural shock and vibration technology

in the form of a technical education seminar. This proved to be a

very effective sales tool as it conveyed our company's message and

resulted in new business from new customers.

. Presented technical papers on the company's applied technology before

professional societies, customers' engineers, buyers and project

managers, reinforcing the perception of the strength of company and

winning new business.

. Successfully managed teams consisting of mechanical, electronic, opto-

physics and software professionals. Built consensus without

compromising ultimate technical success.

CAREER HISTORY

Engineering Manager, The VMC Group, 2000 - 2009. The company designs,

manufactures and sells mechanical shock and vibration isolation components

for commercial, industrial, OEM, and military markets. Reporting to the

President and CEO, led a group of 20 professionals supporting sales,

manufacturing, quality assurance, purchasing. Responsible for design and

customer application assistance. Restructured the OEM-Mil engineering

group, significantly improving its perception from staff and customers.

Instituted the owner and subcontractor system of job assignment in the

combined engineering department improving the flow and tracking of

engineering work. Developed the company's new line of weather resistant

elastomeric products using what is marketed under the Durulene name.

Program Engineering Manager / Engineering Specialist, GEC-Marconi, formerly

Plessey Electronic Systems, formerly Singer Co, Kearfott Div. 1980 - 1999.

Aerospace and Defense systems manufacturer. Streamlined qualification plan

and its execution on the Paveway III and Javelin missile rate sensor.

Successful demonstration of the 1-inch (small) rate sensor in IRAD. Falcon

Eye Head-Steered Forward Looking Infrared sight used on F-16. World's first

demonstration of satellite commanded unmanned aircraft flight. Designer of

the unique gimbal bearing suspension for Trident II strategic missile re-

entry vehicle inertial guidance. Specialist in design for Hi-g response to

field artillery firing.

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