Customer Service Quality Assurance
Resume:
Jacquelin Jean-Pierre
***** * ******** ****# ***, Coral Springs, Fl 33071
***********@*******.***
[pic]
Bilingual Customer Service Specialist / Data Entry Clerk
Skills:
o Computer Proficient in Word, Excel, Outlook, PowerPoint, Photoshop,
QuickBooks, Typing: 45wpm, Data Entry
o Debt Counseling
o Collections and repayment plans
o Data Entry
o Accounting: Accounts Receivable and Payable
o Fraud Review and Forensic Accounting
o Quality Assurance
o Inbound and Outbound telephone collections
o Inbound and Outbound telephone customer service and billing
o Customer Service and Problem Resolution
[pic]Professional Experience
Red Cross
Translator 02/2010
Provided translation service in Haiti after the earthquake
Intercruises Shoreside & Port
Customer Agent/Customer Service/Bilingual Travel Assistance
11/2009-04/2010
(Seasonal Position)
Meet and greet foreign visitors to Unites States at Port Everglades,
travel with them to Miami, accompany them on shopping trip and then to
Miami International Airport and provide bilingual customer service and
travel assistance.
Select Staffing
Data Entry (Temporary Assignment)
10/2009-12/2009
Entered medical information from printed material to computer in patients"
accounts
Team Health/ HRRG Sunrise FL
04/2007-08/2009
Medical Collections
. Locate and notify customer of delinquent accounts by phone mail
. Received payment and post amount paid to customer accounts
. Arrange for debt repayment or establish repayment schedules
. Perform various administrative functions for assigned accounts, such as
recording address
Access Diabetic Supply Pompano Beach FL
04/2004-03/2007
Quality Assurance Specialist
. Collect and analyze data to detect deficient control, duplicate effort,
fraud
. Prepare Daily report on audit findings
. Improve interdepartmental communication by becoming a focus point within
the department
South Florida Courier System Fort Lauderdale FL
05/2002-03/2004
Accounting Clerk
. Use computers and accounting software to record, store and analyze
information
. Classify, record, and summarize data for financial recordkeeping, using
journals and ledgers.
. Communicate with customers, employees and other individuals to answer
question, explain information, take orders and address complaints
Applied Card System Boca Raton FL
1998-2002
Customer Service Representative/ Collection
. Inbound/ Outbound
. Received payment and post amount paid to cardholder accounts
. Notify customer of pass due payment, establish payment schedules
Education
College of Marin, CA 30 credits
Marin County Office of Education: Certificate in Accounting
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